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Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.
Read More →As with individuals, the meaning of success varies from fleet to fleet. While being the "best" may be the goal, creating win-win opportunities may have more long-term benefits.
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This year, the survey has been broken into two parts. Part one rates how the FMCs are serving their fleet customers. Part two examines how fleet managers view their OEM suppliers.
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Based on the survey data, the commercial fleet industry is doing many things right and fleet managers are generally pleased with the quality of services and products they are purchasing.
Read More →Emkay Inc. was honored by the Stevie Awards this week by being named “Best Back Office Support Team Of The Year” and claiming the Gold Award. With this victory, Emkay earned their third Gold Stevie award in the last three years.
Read More →The CEI Group, Inc. (CEI) was named a finalist in the Call Center of the Year (Up to 100 Seats) category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
Read More →ALPHARETTA, GA – LeasePlan USA, the high touch service provider of vehicle leasing and fleet management solutions, has earned the distinction of a 2012 Smart Business World Class Customer Service Award Honoree, presented by Comcast Business Class.
Read More →SPARKS, MD – The Fraser Group sets rigorous standards that must be met in order to achieve an “exceptional” level of performance. This particular award is designed to recognize call centers that have achieved 95 percent or greater against 36 criteria for four consecutive quarters.
Read More →SOUTH PORTLAND, ME - The study ranks the best 100 call centers in three size categories. It then analyzed competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group.
Read More →ITASCA, IL - More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
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