Wright Express’ Call Center Placed in Top 20 in BenchmarkPortal Study
SOUTH PORTLAND, ME - The study ranks the best 100 call centers in three size categories. It then analyzed competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group.
SOUTH PORTLAND, ME - Wright Express Corporation (NYSE: WXS), a leading global provider of value-based business payment processing and information management solutions, announced it was recently recognized by BenchmarkPortal and The Center for Customer-Driven Quality (CCDQ) for having one of the Top 20 medium-sized call centers for 2012 in the United States and Canada.
“Wright Express’ ranking in the top one-fifth of the 100 top call centers in its category is a true testament to the company's commitment to customer service and to its employees”
This is the second year in a row that Wright Express participated in the Annual Call Center Benchmarking Study. This year it moved up to the medium call center category from its placement in the small group in 2011. The study ranks the best 100 call centers in the following categories: small (5-99 agents), medium (100-249 agents), and large (250+ agents). The rankings are compiled using a database of call center metrics and measurements for feedback.
"We are extremely proud of our contact center for earning top 20 recognition both years that we’ve participated in this study,” said Jamie Morin, senior vice president of client services at Wright Express. “Wright Express is dedicated to continuous improvement in delivering exceptional customer experiences in the B2B payment solutions industry — so much so that our commitment to providing exceptional customer service is embedded in our mission statement. The study is a great resource to benchmark and reinforce our progress and results in an area we consider crucial to our success. Quality of service has helped us maintain industry leading levels of customer satisfaction and retention.”
The contest analyzed competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group.
“Wright Express’ ranking in the top one-fifth of the 100 top call centers in its category is a true testament to the company's commitment to customer service and to its employees," said Bruce Belfiore, chief executive officer of BenchmarkPortal.
BenchmarkPortal has the largest database of call center metrics in the world and includes thousands of participants. The CCDQ, founded at Purdue University, is internationally recognized as the premier research and educational organization for customer contact best practices.
More Fuel
Fuel Prices Surge in September | September Fuel Update
September brought major fuel price swings, including diesel crossing $6 a gallon. Here’s how gas and diesel prices changed throughout the month, and where they stood heading into October.
Read More →
Turning Fleet Payment Data into Executive Insights
Ramel Lindsay of U.S. Bank Voyager discusses how fleets can transform payment and transaction data into actionable intelligence to reduce costs, improve oversight, and support executive decision-making.
Read More →
Why the IRS Raised Its Mileage Rate in the Middle of 2026
Fuel-price volatility drove the rare increase to 76 cents per mile, the fifth midyear adjustment since 2000.
Read More →
July Fuel Update: Prices Keep Rising in Light of More Conflict
Gas prices continue to rise as more and more conflicts do, too.
Read More →
Bob Adamsky on Fuel Volatility: "Don't Panic, Have a Plan."
When it comes to up and down fuel prices, Adamsky has a message for fleets: “Don’t panic.”
Read More →
How Fleets Can Gain Control of Non-Fuel Spend
Fuel often gets the spotlight, but non-fuel expenses can have a major impact on fleet costs. Ramel Lindsay of U.S. Bank Voyager discusses how fleets can gain better visibility and control over these often-overlooked expenditures.
Read More →
Fuel is Just the Start: How Middle East Tensions are Driving Up Fleet Maintenance Costs
The Middle East conflict is doing more than pushing up fuel prices. It’s also raising the cost of key maintenance products your fleet depends on, from motor oil to tires to windshield wipers. Here’s what you need to know about this budget-busting situation.
Read More →
June Fuel Update: Prices Fall Below $4
Drivers are finally getting some relief at the pump. The national average gas price has dropped below $4 a gallon for the first time in months, with prices falling in 47 states as oil markets react to developments in U.S.-Iran negotiations.
Read More →
Study: How 2026's Gas Price Hikes Affect Different Vehicle Types
New data from iSeeCars reveals how rising fuel costs have affected different vehicle segments as gasoline prices climbed nearly 46% over the past four months.
Read More →
May Fuel Update: All Regions Experience Declines
Gas prices are finally easing in much of the country, but experts warn global tensions could quickly reverse the trend as the national average remains well above last month’s levels.
Read More →