SPARKS, MD – PHH Arval announced that its Vehicle Accident Services Driver Assistance Team has been named the first-ever recipient of The Fraser Group’s "Exceptional Customer Support Performance Award.” The Fraser Group sets rigorous standards that must be met in order to achieve an “exceptional” level of performance. This particular award is designed to recognize call centers that have achieved 95 percent or greater against 36 criteria for four consecutive quarters.
According to Barry Maners, managing director of The Fraser Group, “Fraser has scored over 100 world- class call centers. No other company has received this award before today.”
“This is a tremendous achievement and we’re all extremely proud of our Driver Assistance Team,” said PHH Arval Senior Vice President and Chief Operating Officer Tom Keilty. “Providing consistently reliable support to our customers is the foundation for everything we do at PHH.”
PHH Arval has repeatedly been recognized by the Fraser Group for excellence in customer service.
About PHH Arval
PHH Arval, a subsidiary of PHH Corporation (NYSE: PHH), is a leading fleet management services provider in the United States and Canada. PHH Arval provides fleet management solutions to a broad range of industries and has a client base that includes nearly one-third of Fortune 500 companies. Through consultative expertise, flexible customer service, and innovative technology, PHH Arval helps clients reduce costs and increase productivity.
About The Fraser Group
The Fraser Group, LLC is a management consulting firm with extensive experience in helping organizations collect and understand the voice of their customers. For over a decade, The Fraser Group has focused on providing actionable information to management, based on the voice of the customer, in the areas of customer support process improvement and the improvement of the performance of customer contact representatives.
