Automotive Fleet
MenuMENU
SearchSEARCH

PHH Arval Aligns Canadian Operation to Deliver High-Quality Customer Service

MISSISSAUGA, ONTARIO - PHH Arval is aligning its Canadian operations to enhance its dedicated teams to meet the full span of client needs, from planning vehicle purchases to reducing costs and increasing productivity.

by Staff
August 19, 2010
PHH Arval Aligns Canadian Operation to Deliver High-Quality Customer Service

GRANT

3 min to read


MISSISSAUGA, ONTARIO - PHH Arval, a leader in fleet management services in Canada and the United States, is aligning its Canadian operations to enhance its dedicated teams to meet the full span of client needs, from planning vehicle purchases to reducing costs and increasing productivity.

"As our business has grown in Canada, our goal has been to continuously improve our ability to provide outstanding service," said Jim Halliday, President of PHH Canada. "Our new organization brings all of the right people together on a single dedicated team so clients never have to worry about their work being handed off from one unit to another."

The top-down restructuring includes the addition of two regional directors to the leadership team to strengthen strategic planning for client services. Also new are additional account manager positions. In addition, each dedicated account team will now include new vehicle acquisition consultants who will be responsible for selection, ordering and delivery of fleet vehicles.

Under the new structure, client consultants and client service administrators assigned to each customer will work directly with account executives who are responsible for providing strategic consulting to identify cost savings opportunities, recommend best practices and meet the needs of the customer.

As part of the restructuring, seven people were promoted to new positions. They include:

Ad Loading...


Greg Grant and Barbara Grayston, both regional directors. Greg, who has been with PHH Arval for more than 20 years and has managed key clients for more than 10 years, has filled a number of roles in client relations. Most recently he headed a team as lead account executive. Barbara has 21 years of experience serving PHH Arval clients, providing superior strategic fleet account management consulting services. Like Greg, Barbara also headed a team as lead account executive.

Gordana Vukin, account executive. Gordana has been with PHH Arval 22 years, with experience spanning financial accounting, licensing and client services. She has held client consultant and account manager positions for the past eight years, handling fleets ranging from small executive fleets to commercial fleets up to 700 units.

Angie Aucoin, Sumrita Bhatty, Lana Hadi and Angelique Singh, all account managers. Angie has held various positions, including in asset management, client relations and vehicle accident services, allowing her to build a strong base of expertise since joining PHH Arval in 1998. Sumrita has been a client consultant with PHH Arval for five years, giving her a solid insight into the needs of clients. Lana joined PHH Arval at the beginning of the year, bringing three years of experience in client relations, long-term leasing and fleet management of up to 900 vehicles. Angelique, who has been in the industry 10 years, has brought her fleet expertise and positive client focus to a variety of positions at PHH Arval over the past four years, including client relations.

About PHH Arval
PHH Arval, a subsidiary of PHH Corporation, is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies.Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity.For more information, visit www.phharval.com, or call 800 ONLY PHH.

About PHH Corporation
Headquartered in Mount Laurel, New Jersey, PHH Corporation is a leading outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top five retail originators of residential mortgages in the United States1, and its subsidiary, PHH Arval, is a leading fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries, please visit our Web site at www.phh.com.    


More Leasing

Two shot of standing interview
Leasingby Chris BrownApril 23, 2026

What’s Really Happening in Fleet Supply Right Now

Fleet supply has improved, but not everywhere. Merchants Fleet’s Charles Matthew explains where constraints still exist, what risks are emerging, and why fleets shouldn’t wait to place orders.

Read More →
Photo of Matt Dyer
Leasingby Chris BrownApril 8, 2026

These Edges Are Measured in Inches — Matt Dyer on Fleet’s New Normal

The Merchants Fleet CEO contends that fleets that drive the business win the inches. In 2026, every one of them counts.

Read More →
Remix of financial photo and row of cars.
Leasingby Chris BrownJanuary 1, 2026

Who Gets a Company Car? (In 2026 and Beyond)

As costs rise and scrutiny increases, fleets are refining criteria that govern eligibility for company-owned vehicles.

Read More →
Ad Loading...
A black CUV tilted downward on stacks of descending gold coins.
Leasingby News/Media ReleaseDecember 29, 2025

DriveItAway Holdings, Free2move Launch Operations In Nine Cities

The co-branded program with Stellantis’ mobility division scales up leasing and financing options nationwide with more cities to come online in 2026.

Read More →
Honorees gather on stage for a photo.
Leasingby Chris BrownSeptember 30, 2025

AFLA 2025 Conference in Pictures

Drawing over 640 attendees, the 2025 AFLA Annual Conference was held Sept. 14-17 at the JW Marriott Marco Island Beach Resort in Florida.

Read More →
An app user looks at her smartphone near a row of vehicles.
Leasingby News/Media ReleaseJuly 22, 2025

DriveItAway, Free2move Partner to Expand Vehicle Access for Dealers

The arrangement enables franchise dealers to offer flexible lease-to-own programs with no credit checks, no down payments, and no long-term commitments.

Read More →
Ad Loading...
Graphic of performance survey
Leasingby StaffJuly 16, 2025

New Survey: How Well Are FMCs Serving Fleets? We Want Your Input

Fleet managers: Share your experience to help benchmark fleet management companies’ service, strategy, and support.

Read More →
Headshot of two executives
Leasingby Chris BrownJuly 14, 2025

Enterprise Fleet Management Enters Its Next Leadership Chapter

With Brice Adamson’s retirement, EFM hands the reins to Bryan Taylor. How will the company sustain its momentum in a changing fleet landscape?

Read More →
A collage of award recipients with the text "NVLA Honors Leasing Leaders".
Leasingby StaffApril 24, 2025

Celebrating Excellence in Leasing: NVLA’s 2025 Award Honorees Drive the Industry Forward

NVLA presented awards to four leaders whose vision, service, and innovation continue to shape the future of the vehicle leasing industry.

Read More →
Ad Loading...
Remarketingby Martin RomjueApril 2, 2025

New, Used Vehicle Markets Solid but Facing Tariff Uncertainty

CAR 2025: A JD Power expert ties together the leading automotive sales and supply trends among vehicle buyers facing the disruptions of impending tariffs this month.

Read More →