Automotive Fleet
MenuMENU
SearchSEARCH

Manufacturers Have Edge in Data Monetization: Ford CEO

Manufacturers hold a clear advantage over "upstarts" in the race to monetize customer data, Ford CEO Jim Hackett told Freakonomics Radio podcast host Stephen Dubner.

November 13, 2018
Manufacturers Have Edge in Data Monetization: Ford CEO

Ford's CEO Jim Hackett said manufacturers are best positioned to monetize vehicle data.

Photo courtesy of Ford.

2 min to read


Manufacturers hold a clear advantage over "upstarts" in the race to monetize customer data, Ford CEO Jim Hackett told Freakonomics Radio podcast host Stephen Dubner.

Ad Loading...

Released on Nov. 8, "Can an Industrial Giant Become a Tech Darling?" is part of a series on "The Secret Life of CEOs" and is available at the Freakonomics website and through podcast providers.

Ad Loading...

The conversation touched on a number of topics, including the effects of a trade war ("The winning state is a state of equilibrium, not a constant fight," Hackett said) and the mass-marketing of autonomous vehicles, for which Hackett proffered the term "self-driving system" or "SDS."

"Because autonomous is a little too scary," Dubner asked.

"I think so," Hackett said. "And you know — I call it, it's not human-centered. You know, it's making the vehicle the celebrant, and we want the people inside."

Knowing the data those people generate can be of great value to factories, Hackett said the vehicles themselves are the key to monetization.

"We have 100 million people in vehicles today, that are sitting in Ford blue-oval vehicles," Hackett said. "That's the case for monetizing opportunity versus an upstart who maybe has, I don't know, what, they got 120 or 200,000 vehicles in place now. And so just compare the two stacks. Which one would you like to have the data from?"

Ad Loading...

"I hear you entirely," Dubner said. "But I also think, 'Well, who are the companies that have been good at monetizing customer data?' And we can name them. There's Facebook, there's Google, etc. And have they already mastered or owned that market? So what makes you think that Ford can monetize that in any significant way, enough to invest in developing that whole scenario?"

"They don't own the healthcare data market," Hackett replied. "They are not controlling aviation data today, you know. Now let's let that just be an argument that says they're not everywhere. The issue in the vehicle, see, is: We already know and have data on our customers.

"By the way, we protect this securely; they trust us," he added. "We know what people make. How do we know that? It's because they borrow money from us. And when you ask somebody what they make, we know where they work, you know; we know if they're married. We know how long they've lived in their house, because these are all on the credit applications. We've never ever been challenged on how we use that. And that's the leverage we got here with the data."

More Vehicle Research

Henrik Holland headshot on a leadership update
Vehicle Researchby News/Media ReleaseSeptember 10, 2026

EV Realty Names Henrik Holland President as Charging Platform Expands

The former Prologis Mobility and Shell executive will help expand EV Realty’s truck charging business and move its power-first infrastructure model into autonomous vehicle depots and other fleet sectors.

Read More →
A Mercedes-Benz GLC drives on a road
Vehicle Researchby News/Media ReleaseSeptember 10, 2026

Mercedes-Benz Introduces Electric GLC With Up to 350 Miles of Range

The GLC 400 4MATIC Electric features an 800-volt architecture, 330-kW DC fast charging and a 94-kWh battery, along with Mercedes-Benz's new MB.OS operating system.

Read More →
oung professionals collaborate around laptops in an office, illustrating efforts to introduce the next generation to careers in fleet management.
Vehicle Researchby Faith HowellSeptember 8, 2026

Fleet Has a Talent Pipeline Problem, not a Talent Problem

Where will the next generation of fleet leaders come from, and what does the industry need to do differently to find them?

Read More →
Ad Loading...
A beige, blue, and red Fleet Hacks graphic with headshots on the bottom row in rounded shape of Lori Olson, Jen VrMeer, and Oleg Cytowicz.
Vehicle Researchby Faith HowellSeptember 4, 2026

Fleet Hacks: What Are You Still Doing Manually?

From daily recaps to repeatable workflows, fleet professionals share how AI can cut through busywork while keeping human judgment at the center.

Read More →
A graphic with red and clue text and a transparent background with music notes.
Vehicle Researchby Faith HowellSeptember 3, 2026

How One Fleet Manager Put a New Spin on Safety Training

Joe Lewis turned a pre-trip inspection lesson into an AI-assisted song, then four safety albums. The experiment also revealed why human oversight matters when AI enters driver training.

Read More →
2027 Ram ProMaster City
Vehicle Researchby StaffAugust 31, 2026

2027 Ram ProMaster City Starts Under $40K

Ram is returning to the smaller commercial van market with a new ProMaster City aimed at delivery, service, trade, and passenger applications. Starting at $39,995 with destination, the 2027 van offers up to 2,000 pounds of towing capacity, more than 2,000 pounds of payload, and multiple cargo and passenger configurations.

Read More →
Ad Loading...
An AF news recap blue and white thumbnail
Vehicle Researchby Faith HowellAugust 28, 2026

New Tariff Threats & a Leadership Change at Wheels | AF News Recap

A new tariff threat is creating more uncertainty for fleet ordering, Wheels has named a new president, and we’re asking whether certification is really worth the investment.

Read More →
A certification symbol with text over it
Vehicle Researchby Faith HowellAugust 28, 2026

Certification: What’s in It for the Fleet Manager?

From smarter fleet decisions to stronger career credibility, certification can give fleet managers knowledge they may never gain inside a single operation.

Read More →
Graphic for the new Wheels president with Matthew Cole's headshot on the left
Vehicle Researchby News/Media ReleaseAugust 27, 2026

Wheels Names Matthew Cole President

Cole brings more than 30 years of automotive and technology experience to the fleet management company, including leadership roles at Aptiv, Visteon and Johnson Controls.

Read More →
Ad Loading...
An AF news recap thumbnail
Vehicle Researchby Faith HowellAugust 22, 2026

AI is changing what fleet managers can build & 849,000 vehicles recalled | AF News Recap

Fleet managers are learning how to build their own AI-powered tools, Stellantis is recalling nearly 849,000 vehicles, and this year’s Fleet Manager of the Year finalists have been revealed. Additionally, we’re examining how to identify repairs that warrant a second look. Here’s what you need to know this week.

Read More →