EDEN PRAIRIE, MN – GE Capital Fleet Services’ U.S. maintenance control center, located in Eden Prairie, Minn., has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the service and support industry.
The Center of Excellence certification is awarded to customer service call centers that rank in the top 10 percent as surveyed for efficiency and effectiveness. GE Capital Fleet Services received this recognition for its demonstration of superior performance on both cost-related metrics and quality-related metrics compared with its industry peers.
Through its maintenance control center, GE Capital Fleet Services provides 24/7 support to its customers’ fleet managers and drivers, helping them control costs, enhance driver productivity, obtain necessary financing, and manage and maintain their fleets.
“We are pleased and honored to receive such an award, as it recognizes the tremendous efforts put forth by our fleet services experts and the relationships we have with our customers,” said Ed Faulstick, operations leader, GE Capital Fleet Services. “Our primary objective is to consistently provide great customer service by offering the support and industry expertise that allows our customers to effectively achieve their goals.”
GE Capital Fleet Services met stringent criteria established by independent researchers to earn the Center of Excellence designation. Key criteria include customer satisfaction, service level standards, resources, employee training, leadership, process management and operational efficiency. These measures were tracked through live call monitoring, the evaluation of performance metrics and team focus groups, and by contacting GE Capital Fleet Services’ customers for direct feedback.
“The certification of GE Capital Fleet Services is a direct result of its leadership’s commitment to balancing cost‐effective service solutions with best‐in‐class service performance. It is an achievement of distinction. The obvious beneficiaries of this commitment are the center’s customers, employees, and shareholders,” said Bruce Belfiore, CEO of BenchmarkPortal and senior research executive at the Center for Customer-Driven Quality that was founded at Purdue University.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1‐800‐214‐8929 or visit www.BenchmarkPortal.com.
About GE Capital, Fleet Services
GE Capital, Fleet Services, based in Eden Prairie, Minn., is a global fleet management company with operations in the United States, Canada, Europe, Japan, Australia and New Zealand. Visit the website at gefleet.com or follow the company’s eco news and updates via Twitter (@GEFleetSvcs).
GE Capital offers consumers and businesses around the globe an array of financial products and services. For more information, visit www.gecapital.com or follow company news via Twitter (@GECapital and @GELendLease). GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com.