ALPHARETTA, GA – LeasePlan USA, a vehicle leasing and fleet management company, received the designation of "Best-in-Class Call Center" Runner-Up (50-200 staff) from the International Quality & Productivity Center (IQPC), an organization that provides business executives around the world with educational conferences, topical seminars, and in-house training programs.
The award was presented to LeasePlan at IQPC's Call Center Excellence Awards Ceremony during the 9th Annual Call Center Week held June 22-26 in Las Vegas. LeasePlan received the recognition because of its training and development programs, recognition and retention, high level of customer and driver satisfaction, and the highly qualified and experienced professionals that represent the call center.
"Being recognized two years in a row by IQPC shows LeasePlan's commitment to not only consistent quality service delivery, but to continually evolving our call center to meet the needs of our clients," said Tony Blezien, vice president, operations.
The Call Center Excellence Awards are designed to honor, recognize and promote Call Centers that demonstrate true best practices in the call center spectrum. Leading organizations were identified and assessed by a group of call center experts and leaders.