SCOTTSDALE, AZ - Firms who have adopted GPS-enabled solutions have seen a 25-percent reduction in idle times, a 22-percent drop in daily mileage, and a 22-percent decrease in fuel costs, according to a recent report by the Aberdeen Group.

Sponsored by GPS Insight, the research report is titled "Service Workforce and Fleet Management: Driving Utilization with Location Intelligence."

In an uncertain economy, organizations are turning to GPS-enabled Service Workforce and Fleet Management solutions to help maintain customer satisfaction levels and drive resource utilization levels while controlling service-related costs. These firms are actively looking to increase visibility into all service resources via GPS, according to the report.

"Organizations responding to the research indicate that they currently monitor and track the location of 35-percent of their workers and 47-percent of their vehicles," said Sumair Dutta, senior research analyst, Aberdeen Group. "This is up from averages of 23 percent for workers and 35 percent for vehicles in 2008 with indications of further investments in 2010."

Findings indicate responding firms have seen the following average improvements in key service performance indicators since the adoption of GPS-enabled solutions:

  • 25-percent reduction in idle times.
  • 32-percent increase in fleet utilization.
  • 22-percent decrease in fuel costs.
  • 31-percent drop in daily mileage.
  • 23-percent boost in workforce productivity.

The report also finds leading service organizations are nearly two times as likely as all others to be leveraging fleet management applications and more than three times as likely to be using intelligent routing systems. In addition, leading firms are significantly more likely than all others to actively integrate captured location information and intelligence into their field service scheduling and parts management systems to drive overall service delivery efficiency.

Download the report at


Originally posted on Green Fleet Magazine