PHH Arval announced that Kim Bolin has been named vice president, Vehicle Maintenance Assistance (VMA) and Contact Center. Bolin most recently served as director for the North American Contact Center at PHH.
In her expanded role, Bolin will be responsible for all of VMA operations for North America, including the Contact Center, which also consists of the Driver Response Team and Vehicle Accident Services.
"Our top priority is exceeding client expectations, and Kim will play a critical part in achieving that goal," said Tom Keilty, senior vice president, Customer and Vehicle Services and Chief Operating Officer for PHH Arval. â"She is a proven leader who can establish and execute a strategic vision while constantly challenging the status quo, to create and maintain substantial improvements for our clients and their drivers."
Bolin's previous work experience includes Chase Mellon Shareholder Services, where she served as group vice president of Shareholder Services and director U.S. Customer Service Strategy for American Express. Bolin earned a bachelors degree in business administration from Arizona State University.
About PHH Arval
PHH Arval, a subsidiary of PHH Corporation (NYSE: PHH), is a leading fleet management services provider in the United States and Canada. PHH Arval provides fleet management solutions to a broad range of industries. Through consultative expertise, flexible customer service, and innovative technology, PHH Arval helps clients reduce costs and increase productivity. PHH is a founding member of the PHH Arval Global Alliance, which operates more than two million vehicles across North America, Europe, Australia, Africa, Asia and South America. For more information, visit www.phharval.com, LinkedIn, Twitter or call (800) ONLY-PHH.