ARI, a global fleet services provider specializing in complex car and truck fleets, announced that it has made a significant investment into its call centers, introducing a system that will speed call time and enhance the overall caller experience.
The new system – which began pilot testing in January 2013 and has been fully deployed throughout ARI’s five technical call centers located in the U.S. and Canada – uses cutting-edge interactive voice technology to expedite supplier calls. When a call is first received, a supplier is now asked via voice prompt to provide the last eight digits of the vehicle identification number (VIN) for the vehicle about which they may be calling. The system is capable of recognizing the caller’s voice response and pulls the appropriate vehicle record from ARI’s database, delivering it to an ARI Technician as the call is connected.
“This is the kind of smart, targeted investment ARI is committed to making on behalf of our clients and business partners,” said ARI’s Senior Vice President of Client and Fleet Services Bob White. “This new technology will allow our technicians to deliver the kind of superior customer service our suppliers have come to expect from ARI faster than ever before.”
This investment is an example of ARI’s unyielding focus on continuous improvement and represents the company’s on-going dedication to investing in the best people, process and technology to ensure the delivery of superior solutions and top-notch service to customers and business partners alike.