Donlen's Driver Call Center has earned the Outstanding Customer Support Performance Recognition award from the Fraser Group.
The fleet management company’s new Technology and Innovation Center is designed to inspire its employees and continue to serve its fleet clients with the level of service they have come to expect.
Located in the same corporate center as the company’s global headquarters, the newly opened Technology and Innovation Center will be home to the company’s 200-plus member information technology team.
ARI, a global fleet services provider specializing in complex car and truck fleets, announced that it has made a significant investment into its call centers, introducing a system that will speed call time and enhance the overall caller experience.
HOUSTON - This is the sixth ARI call center in North America and it will help support ARI’s continued commitment to superior customer service in every aspect of its business.
SOUTH PORTLAND, ME - The study ranks the best 100 call centers in three size categories. It then analyzed competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group.
SPARKS, MD - Throughout 2011, The Fraser Group monitored and scored calls taken by PHH’s Driver Response Team. Each year, the Driver Response Team answers approximately 150,000 calls, which are evaluated against The Fraser Group’s proprietary call center methodology.
HOUSTON - This is ARI’s sixth North American Call Center, including Maple Shade, New Jersey; Grapevine, Texas; Mississauga, Ontario; Montreal, Quebec and Mexico City, Mexico.
HERNDON, VA – Audi announced it has been recognized by J.D. Power and Associates for its superior customer service through its Audi Customer Relations program.
SPARKS, MD – PHH Arval has launched Virtual Hold to deliver enhanced service in its Contact Center.
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