EV company Electric Last Mile Solutions, Inc. (ELMS) announced on Oct. 6 it has signed an agreement with Cox Automotive Inc. to provide comprehensive service and support solutions for its commercial EV customers nationwide after collaborating since May.
ELMS’ Urban Delivery has already shipped to customers. Now, customers get the added benefit of service solutions from Cox Automotive, which includes access to more than 6,000 service centers and 3,000 partner locations across the country. Customers will also have access to Dickinson Fleet Services’ network of more than 800 mobile technicians bringing service directly to their vehicles.
This new arrangement provides a full scope of service solutions to ELMS customers, including preventative maintenance, vehicle pick-up and delivery, battery servicing, vehicle and collision repairs, and roadside assistance.
“Our customers now have a collection of service solutions at their disposal from Cox Automotive, who are experts in providing trusted, reliable commercial vehicle maintenance and repairs,” said Ron Feldeisen, chief revenue officer, ELMS. “This allows fleet and commercial owners to maximize vehicle uptime and improve cost efficiencies to get the most out of their vital resources.”
“We are excited to work with ELMS and provide its Urban Delivery EV customers world-class service solutions,” said Alex Fraser, AVP of fleet operations, Cox Automotive Mobility. “Keeping commercial vehicles on the road so they can accomplish their daily responsibilities is what we strive for each and every day.”