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WESTLAKE VILLAGE, CA – J.D. Power and Associates' recently released 2009 Vehicle Dependability Study (VDS) ranks both Buick and Jaguar highest in vehicle dependability in a tie. Buick improves from a sixth-place ranking in 2008, while Jaguar improves from 10th place. Following in the top five rankings this year are Lexus, Toyota, and Mercury.
Read More →WESTLAKE VILLAGE, CA --- Real-time traffic and voice recognition are becoming increasingly popular features among owners of factory-installed navigation systems, compared with 2008, according to the J.D. Power and Associates 2009 Navigation Usage and Satisfaction Study.
Read More →STUTTGART, GERMANY - Mercedes-Benz has the most satisfied customers in the premium segment. In the Service Satisfaction category of a recent study, Mercedes-Benz ranked highest among the premium brands.
Read More →HERNDON, VA - Volkswagen of America, Inc. announced they have received the most segment-level awards from the J.D. Power and Associates 2009 Automotive Performance, Execution and Layout (APEAL) Study.
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WESTLAKE VILLAGE, CA – Buick improves from a sixth-place ranking in 2008, while Jaguar improves from 10th place, according to the study results.
Read More →WESTLAKE VILLAGE, CA - J.D. Power and Associates' influential "2009 Vehicle Dependability Study Results," released recently, focuses on problems experienced by owners of 2006 model-year vehicles.
Read More →WESTLAKE VILLAGE, CA --- Customer satisfaction with the claims process depends on a handful of key factors, including managing expectations, showing empathy, ensuring convenient service and effective communication.
Read More →WESTLAKE VILLAGE, CA --- Garmin ranks highest in satisfying portable navigation device owners, according to the J.D. Power and Associates 2008 Portable Navigation Device Usage and Satisfaction Study released this month.
Read More →AUBURN HILLS, MI - Audi of America, Inc. posted the greatest ranking improvement in initial quality in the results from J.D. Power and Associates’ 2008 industry-wide study.
Read More →WESTLAKE VILLAGE, CA - The quality of new cars and trucks increased six percent in the most recent J.D. Power and Associates survey.
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