Automotive Fleet
MenuMENU
SearchSEARCH

J.D. Power Study Ranks Buick and Jaguar Highest in Vehicle Dependability

WESTLAKE VILLAGE, CA – Buick improves from a sixth-place ranking in 2008, while Jaguar improves from 10th place, according to the study results.

by Staff
March 26, 2009
J.D. Power Study Ranks Buick and Jaguar Highest in Vehicle Dependability

 

2 min to read


WESTLAKE VILLAGE, CA– J.D. Power and Associates' recently released 2009 Vehicle Dependability Study (VDS) ranks both Buick and Jaguar highest in vehicle dependability in a tie. Buick improves from a sixth-place ranking in 2008, while Jaguar improves from 10th place. Following in the top five rankings this year are Lexus, Toyota, and Mercury.

Toyota garners five segment awards for the Highlander, Prius, Sequoia, Solara and Tundra. Lexus follows with four segment awards for the ES 330 (in a tie with the Acura RL), GX 470, LS 430, and SC 430. Lincoln captures two awards for the Mark LT and Zephyr. Models by Acura, Buick, Dodge, Ford, Honda, Mazda, Mercury, Nissan and Scion each rank highest in one segment.

Ad Loading...

The study also finds that Buick, Lincoln, Mercury and Jaguar owners are less likely to replace components than owners of other vehicle brands. While component replacement rates are similar for premium and non-premium makes, there are notable differences between vehicle segments. Owners of models in the premium sporty vehicle segment are least likely to replace components, while owners of models in the van segment are most likely to replace components.

The J.D. Power and Associates 2009 Vehicle Dependability Study focuses on problems experienced by original owners of three-year-old vehicles (2006 model-year vehicles). The study is used extensively by the world's auto manufacturers to help design and build better vehicles - which typically retain higher resale values - and by consumers to help make more-informed choices for both new and used vehicles, according to the company.

The 2009 study provides information gathered from more than 46,000 original owners. Performance is measured using a "problems per 100 vehicles (PP100)" metric. A lower PP100 score indicates better performance and a higher PP100 score indicates worse performance. The 2009 study covers a total of 202 total problems, broken out into eight major problem categories as follows:

  • Exterior.

  • The Driving Experience.

  • Features/Controls/Displays.

  • Audio/Entertainment/Navigation.

  • Seats.

  • HVAC.

  • Interior.

  • Engine/Transmission.

Find more detailed findings on vehicle dependability as well as model photos and specs by reading an article and reviewing brand and segment dependability ratings at JDPower.com.

More Leasing

Group photo of Moventum Fleet Management employees at the company’s Oak Brook headquarters following the rebrand from Union Leasing after 70 years in business.
Leasingby News/Media ReleaseMay 18, 2026

Union Leasing Rebrands as Moventum Fleet Management

The name Moventum reflects the company’s position at the intersection of movement and momentum, with the guiding principle "Keep Work Moving."

Read More →
group photo of BBL team
Leasingby Chris BrownMay 8, 2026

How Does a Mid-Major FMC Compete? Ask BBL Fleet

This Pittsburgh-based FMC built a technology-first culture, sustained double-digit organic growth, and expanded its Midwest footprint through a recent acquisition. How did it happen?

Read More →
Two shot of standing interview
Leasingby Chris BrownApril 23, 2026

What’s Really Happening in Fleet Supply Right Now

Fleet supply has improved, but not everywhere. Merchants Fleet’s Charles Matthew explains where constraints still exist, what risks are emerging, and why fleets shouldn’t wait to place orders.

Read More →
Ad Loading...
Photo of Matt Dyer
Leasingby Chris BrownApril 8, 2026

These Edges Are Measured in Inches — Matt Dyer on Fleet’s New Normal

The Merchants Fleet CEO contends that fleets that drive the business win the inches. In 2026, every one of them counts.

Read More →
Remix of financial photo and row of cars.
Leasingby Chris BrownJanuary 1, 2026

Who Gets a Company Car? (In 2026 and Beyond)

As costs rise and scrutiny increases, fleets are refining criteria that govern eligibility for company-owned vehicles.

Read More →
A black CUV tilted downward on stacks of descending gold coins.
Leasingby News/Media ReleaseDecember 29, 2025

DriveItAway Holdings, Free2move Launch Operations In Nine Cities

The co-branded program with Stellantis’ mobility division scales up leasing and financing options nationwide with more cities to come online in 2026.

Read More →
Ad Loading...
Honorees gather on stage for a photo.
Leasingby Chris BrownSeptember 30, 2025

AFLA 2025 Conference in Pictures

Drawing over 640 attendees, the 2025 AFLA Annual Conference was held Sept. 14-17 at the JW Marriott Marco Island Beach Resort in Florida.

Read More →
An app user looks at her smartphone near a row of vehicles.
Leasingby News/Media ReleaseJuly 22, 2025

DriveItAway, Free2move Partner to Expand Vehicle Access for Dealers

The arrangement enables franchise dealers to offer flexible lease-to-own programs with no credit checks, no down payments, and no long-term commitments.

Read More →
Graphic of performance survey
Leasingby StaffJuly 16, 2025

New Survey: How Well Are FMCs Serving Fleets? We Want Your Input

Fleet managers: Share your experience to help benchmark fleet management companies’ service, strategy, and support.

Read More →
Ad Loading...
Headshot of two executives
Leasingby Chris BrownJuly 14, 2025

Enterprise Fleet Management Enters Its Next Leadership Chapter

With Brice Adamson’s retirement, EFM hands the reins to Bryan Taylor. How will the company sustain its momentum in a changing fleet landscape?

Read More →