Luxury Auto Brands Again Top J.D. Power Rankings
WESTLAKE VILLAGE, CA - The quality of new cars and trucks increased six percent in the most recent J.D. Power and Associates survey.
WESTLAKE VILLAGE, CA - The quality of new cars and trucks increased six percent in the most recent J.D. Power and Associates survey. In J.D. Power’s Initial Quality Survey, new vehicles last year had an average of 118 flaws per 100 vehicles — or slightly more than one per vehicle during the first 90 days of ownership, according to www.dallasnews.com. The industry average in 2006 was 125 defects per 100 vehicles.
For the third consecutive year, Porsche topped the survey with 87 flaws per 100 vehicles, followed by Infiniti (98), Lexus (99), Mercedes-Benz (104), and Toyota (104).
Although luxury brands generally had the fewest flaws in the survey, mainstream cars and trucks from Ford and General Motors also scored well. Mercury came in sixth with 109 flaws per 100 vehicles, beating Honda. Ford, with 112 flaws per 100 vehicles, was ranked higher than Jaguar, Audi, Cadillac, Acura, and BMW.
Three-fourths of the 36 nameplates that participated in the annual survey improved in quality.
The bottom-ranked vehicles were Suzuki (152 problems per 100 vehicles), Saturn (157), Land Rover (161), Mini (163), and Jeep (167).
The survey is largely a measure of the quality of the components that go into a vehicle, as well as its assembly process. This year’s study was based on responses from 81,500 consumers.
Both Acura (119 flaws) and BMW (126 flaws) scored below average because of problems with high-tech electronic systems.
More Operations

Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
A buyer's guide to fleet management software in 2027
Buying fleet management software in 2027 means looking beyond features and price. As fleet operations, technology and expectations evolve, this guide explores what today’s fleet professionals should consider when choosing a system that can deliver value now and adapt to what comes next.
Read More →
What Will Shape the Next Era of Fleet Management?
EVs, AI, and autonomous vehicles are reshaping fleet management. Discover what’s ahead—and how fleet leaders can prepare for the next era.
Read More →
How Fleets Can Recruit and Train Veterans for Technician Roles
Here's how the technician shortage has affected uptime for fleets, and what to do about it.
Read More →
Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
Read More →
