Wheels announced that it has received two 2026 AI Excellence Awards from the Business Intelligence Group (BIG). The company was recognized in the Product category for its Machine Learning (ML) program and AI-powered policy intelligence platform.

The company said it is applying AI to operational processes to improve consistency and support decision-making.

AI Excellence Award for Machine Learning

Wheels was recognized for its ML program, which uses more than eight decades of fleet data to support core operational processes. AI models support tasks such as validating odometer readings, reviewing repair orders, and identifying potential registration risks.

The company stated that automating certain decisions, such as routine repair approvals, allows support teams to focus on more complex transactions.

Wheels also reported that it is using AI to analyze interactions between vehicle operators and support teams. The company said these systems are intended to reduce downtime and improve operational efficiency.

AI Excellence Award for Products

The company’s second award recognized its AI-powered fleet policy intelligence platform, which uses Retrieval Augmented Generation (RAG) technology. Built on decades of operational knowledge on how fleet policies are created and applied, this platform turns complex policy documents into accurate answers.

By grounding every response in approved policy content, the platform eliminates manual searches, improves response consistency, reduces delays during service and safety events, and supports faster resolution of inquiries.

It delivers trusted guidance at scale, is transforming internal vehicle operator support operations, and is designed to expand into future self‑service experiences.

According to Parsh Wanath, vice president of Digital Engineering and Advanced Analytics at Wheels, the company’s approach to AI is intentionally focused on practical impact on fleets.

“These awards reflect our focus on innovating in ways that create real value and near-term impact for our clients,” said Wanath. “At Wheels, AI isn’t about technology for its own sake. We’re using it to help fleet leaders run more efficient operations, provide drivers with faster support, and scale our teams' expertise.”