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Volkswagen Launches In-Car Assistance Suite On Select 2014 Models

Volkswagen has launched its new VW Car-Net service, which provides different convenience, safety, and vehicle status updates, such as Roadside Assistance and Automatic Crash Notification.

by Staff
July 29, 2013
2 min to read


Volkswagen has launched its new VW Car-Net service, which provides different convenience, safety, and vehicle status updates to the driver. VW Car-Net will be available on select 2014-MY Jetta, Passat, Tiguan, CC, Beetle, Beetle Convertible, and Eos models, according to the company.

Car-Net offers a number of features. They include Automatic Crash Notification, which automatically calls a VW Car-Net Customer Specialist to connect the driver with the Car-Net Response Center. The system also automatically transmits vehicle and location information to the Response Center.

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Another feature is Roadside Assistance, which transmits the vehicle’s VIN and location to Volkswagen Roadside Assistance. Vehicle occupants can also use the VW Car-Net Mobile App to contact Roadside Assistance.

Agent Destination Assist is also part of the Car-Net service suite, where a user can ask a VW Car-Net Specialist to send directions directly to their vehicle. This service requires a factory-installed navigation system. Also, the driver can use VW Car-Net’s webs portal or the Mobile App to use this feature.

Other features include Stolen Vehicle Assistance, where Car-Net can help locate the vehicle and file a police report; Last Parked Location, which shows the last parked location of the vehicle on the Mobile Car-Net App; Remote Vehicle Status, which tells the user the status of vehicle doors, lights, sunroof, hood, convertible top (if applicable), and trunk via the Car-Net Mobile App or Car-Net Web Portal; and Service Appointment Scheduling, which allows a user to schedule vehicle service appointments at a dealer through a Car-Net Customer Specialist.

Car-Net offers all features as standard with a subscription. The automaker said users can access them by using the dedicated VW Car-Net buttons on the overhead console, by visiting the VW Car-Net Web Portal, or through the VW Car-Net Mobile App (when installed on an iPhone; the automaker said an Android app version is on its way).

Customers who purchase a vehicle equipped with Car-Net receive a six-month trial subscription at no charge. Subscription options after the trial include one-year, for $199; two years, for $378; three years, for $540; or month to month, for $17.99 per month.

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