FREMONT, CA – @Road, a Trimble Co. and provider of end-to-end solutions for Mobile Resource Management (MRM), has integrated @Road GPS location technology and new street-level mapping capabilities into its Taskforce 7.5 Field Service Management solution.
This integration allows automated field service work allocation and dispatch decisions to utilize real-time location of mobile workers as well as their technical expertise and availability. The new GPS and mapping capabilities enable Taskforce users to improve task allocation and exception management.
Using an @Road-generated GPS feed along with street-level mapping technology, Taskforce 7.5 users can see the real-time location of vehicles, workers, tasks, customer sites, and other landmarks on live maps within the Taskforce product. This information can allow dispatchers to quickly find and allocate the nearest resource to an urgent task, evaluate routes to improve efficiency, identify the closest locations for stock replenishment, and track traveled paths to identify opportunities for time and fuel savings. Users can also filter mapping displays by resource or task to see only the information needed to make a scheduling decision.
Taskforce 7.5 also provides users the capability to compare estimated arrival times at customer locations with actual arrival times, based on the @Road-generated GPS location information. This information ultimately provides users with the ability to build a picture of their mobile workers day-to-day tasks, as well as to improve routes and to reduce mileage, fuel use and travel times.
Taskforce is designed to automate field service delivery processes from appointing, scheduling, and dispatching to capacity planning. The underlying technology in Taskforce makes use of artificial-intelligence algorithms designed to coordinate people, technical expertise, resources and inventory, as it continually seeks to optimize the field service delivery solution at a given time. Because Taskforce is automated and intelligent, it can assist a single operations manager to handle a number of complex service delivery needs and requirements in an unpredictable field service environment.
In addition to Taskforce 7.5, @Road also offers businesses its flagship GeoManager MRM solution for fleet management. GeoManager provides GPS-based location-relevant visibility into the daily activities of mobile workers and their work — from actual vehicle routes, starts, and stops to customizable maps showing mobile worker location relative to important landmarks like customer locations or work yards. GeoManager also allows businesses to upload customer and/or trip information into a routing engine to generate on-demand, actionable reports, such as optimized routes and drive-time, fuel economy, city ordinance compliance, and much more.
Rounding off @Road’s comprehensive MRM product suite are solutions for field asset management incorporating vehicle diagnostic/prognostic and sensor technologies for driver safety, inventory management, and optimized vehicle performance and maintenance.
