Report: GM Ordered Ignition Switches Before NHTSA Recall
In response to a report from the Wall Street Journal, the automaker stresses its safety recall reforms implemented in the past year.

A technician replaces a faulty ignition switch on a Chevrolet Cobalt back in April. Photo courtesy of General Motors.

A technician replaces a faulty ignition switch on a Chevrolet Cobalt back in April. Photo courtesy of General Motors.
General Motors placed an urgent order for 500,000 replacement ignition switches for some of its small cars nearly two months before notifying the National Highway Traffic Safety Administration of the company’s ignition switch recall plans, reports the Wall Street Journal.
The newspaper cites e-mail sent between a GM contract worker and GM’s ignition switch supplier, Delphi Automotive. GM placed the order in the middle of December of 2013, while an ignition switch recall was announced later on Feb. 7. The time gap between the major replacement parts order and NHTSA notification isn’t addressed in the 315-page Valukas report, the newspaper notes.
In response to the Wall Street Journal article, GM released a statement: “These emails are further confirmation that our system needed reform, and we have done so. We have reorganized our entire safety investigation and decision process and have more investigators, move issues more quickly and make decisions with better data.”
The new recall procedure, GM said, can be summed up in three steps:
A potential issue review with appropriate data to determine whether further investigation is warranted.
An open investigation review recommends for or against a recall or other field action.
A group of senior leaders quickly decides whether or not a recall is warranted.
The Wall Street Journal received copies of the e-mail correspondence from Texas attorney Bob Hilliard, who is representing complainants claiming economic loss, death or injury tied to the defective ignition switches. Delphi provided copies of the e-mails to attorneys to comply with a discovery order issued as part of a court case in New York.
Related:
More Safety

Top 50 Executive Fleets
It is that time of year again! Time for the 2026 list of the Top 50 Executive Fleets, presented by Automotive Fleet and Volvo as part of its annual Fleet 500. Download now to see this year's list of companies!
Read More →How Better Visibility Cut Speeding Violations by 48%
Fleet leaders don't need more data, they need clearer visibility into what the data is saying. This case study explores how one utility replaced speeding-event counts with a single metric — miles driven in violation — to strengthen safety and significantly reduce speeding violations.
Read More →
Operation Safe Driver Week: Why the Industry's Oldest Safety Campaign Still Matters to Fleets
A look at how a 2007 enforcement initiative became one of the most consequential weeks on the fleet safety calendar, and what it means for your drivers in 2026.
Read More →
Nexar-Nauto Merger Aims to Give Fleets Better Safety Intelligence Through Larger Driving Dataset
Stefan Heck tells Automotive Fleet that combining more than 10 billion miles of driving history with Nexar's AI models will give fleets deeper insights into driver risk and roadway conditions than either company could provide independently.
Read More →From Silos to Solutions: Relationship Management for Safer Fleets
From telematics adoption and driver accountability to policy consistency and risk mitigation, this episode breaks down what it really takes to build a safer fleet culture without slowing business down.
Read More →
IIHS Launches First Commercial Vehicle Safety Evaluations
The Insurance Institute for Highway Safety has begun evaluating heavy-duty pickups and cargo vans for driver protection. Which models earned top marks?
Read More →
Reducing Risk by Eliminating Phone Use Behind the Wheel
Hosted with the cofounder of Lifesaver Mobile, this episode addresses phone use behind the wheel and how to design a driving environment that actually helps prevents accidents.
Read More →
Cameras, Safety and Insurance: From Reactive Claims to Real-Time Prevention (Part 2 of 2)
Part Two: Commercial auto remains one of the most challenging and costly lines of coverage for fleet operators and insurers alike. Continue learning more about how to effectively address these issues from Onur Aksan, Enterprise Business Development Executive, Geotab
Read More →
How 5-Second Telematics Data Is Changing Fleet Safety
This episode connects with Steve Santostasi of Ford Pro and covers how a few seconds of data can make a difference in fleet safety.
Read More →
The Two Biggest Summer Downtime Threats for Fleets
A conversation with a maintenance expert reveals the two most common summer maintenance pains and how to prevent them.
Read More →