
SPARKS, MD – PHH Arval ranked 76th on the 2008 InformationWeek 500 unveiled on September 15 at a gala awards ceremony, part of the exclusive InformationWeek 500 Conference at the St. Regis Resort in Monarch Beach, Calif.
PHH Arval was named to the InformationWeek Top 100 list as a result of new business application technology implemented by the company in 2007 and 2008. This technology, an integral part of the company's "Rally to Results" process management program, was combined with numerous process enhancements and has been instrumental in helping the company achieve its customer service goals. PHH's efforts focused on improvements important to clients, rather than just internal process improvements. The result: PHH Arval has dramatically reduced cycle times and call handling times, enhanced response in "extraordinary events," and significantly improved the quality of supplier-provided data. This combination of advanced technology and process management strategies has helped PHH Arval achieve the next level of excellence in service delivery, increase client satisfaction, improve operating efficiency, and increase employee satisfaction.











