Ford Warranty Repairs Decline in 2008
DEARBORN, MI – In the past two years alone, Ford has reduced its warranty repairs costs by $1.2 billion, according to the latest company figures.
DEARBORN, MI – Ford Motor Company's steady vehicle quality improvement in recent years is beginning to translate into significant savings for the company and fewer repairs.
In the past two years alone, Ford has reduced its warranty repairs costs by $1.2 billion, according to the latest company figures. These savings can be attributed to four straight years of quality improvements on Ford, Lincoln, and Mercury vehicles. Ford's initial quality is now in a virtual tie with Honda-Acura and Toyota-Lexus-Scion for the 2008 model year, according to the latest U.S. Global Quality Research System (GQRS) study. Findings included:
Warranty repair rate for Ford, Lincoln, and Mercury vehicles in the United States is nearly 50 percent lower than in 2004.
Ford F-Series Super Duty and Lincoln Mark LT rank atop their respective segments with fewest "things gone wrong" (TGW) and in customer satisfaction.
Overall, 18 of 24 Ford domestic brand vehicles posted TGW improvements.
"The last 24 months have revealed some our best quality results," said Curt Yun, director, Global Warranty. "Our new models have been achieving continuously declining warranty repair rates and lower warranty costs, as a direct result of our overall quality improvements."
In the U.S., for example, owners of Ford, Lincoln, and Mercury vehicles have reported fewer concerns at three years in service for each of the past five years, according to the Global Quality Research System (GQRS) survey, compiled for Ford by the research firm RDA Group.
More Leasing

Union Leasing Rebrands as Moventum Fleet Management
The name Moventum reflects the company’s position at the intersection of movement and momentum, with the guiding principle "Keep Work Moving."
Read More →
How Does a Mid-Major FMC Compete? Ask BBL Fleet
This Pittsburgh-based FMC built a technology-first culture, sustained double-digit organic growth, and expanded its Midwest footprint through a recent acquisition. How did it happen?
Read More →
What’s Really Happening in Fleet Supply Right Now
Fleet supply has improved, but not everywhere. Merchants Fleet’s Charles Matthew explains where constraints still exist, what risks are emerging, and why fleets shouldn’t wait to place orders.
Read More →
These Edges Are Measured in Inches — Matt Dyer on Fleet’s New Normal
The Merchants Fleet CEO contends that fleets that drive the business win the inches. In 2026, every one of them counts.
Read More →
Who Gets a Company Car? (In 2026 and Beyond)
As costs rise and scrutiny increases, fleets are refining criteria that govern eligibility for company-owned vehicles.
Read More →
DriveItAway Holdings, Free2move Launch Operations In Nine Cities
The co-branded program with Stellantis’ mobility division scales up leasing and financing options nationwide with more cities to come online in 2026.
Read More →
AFLA 2025 Conference in Pictures
Drawing over 640 attendees, the 2025 AFLA Annual Conference was held Sept. 14-17 at the JW Marriott Marco Island Beach Resort in Florida.
Read More →
DriveItAway, Free2move Partner to Expand Vehicle Access for Dealers
The arrangement enables franchise dealers to offer flexible lease-to-own programs with no credit checks, no down payments, and no long-term commitments.
Read More →
New Survey: How Well Are FMCs Serving Fleets? We Want Your Input
Fleet managers: Share your experience to help benchmark fleet management companies’ service, strategy, and support.
Read More →
Enterprise Fleet Management Enters Its Next Leadership Chapter
With Brice Adamson’s retirement, EFM hands the reins to Bryan Taylor. How will the company sustain its momentum in a changing fleet landscape?
Read More →