Bridgestone/Firestone Inc. said it would reimburse customers who incurred costs to replace tires that now are included in the company’s voluntary recall.
The reimbursement policy spells out how Bridgestone/Firestone customers can be reimbursed for costs related to exchanging the tires that are included in the recall: the Firestone P235/75R15 Radial ATX and Radial ATX II tires made in North America, and P235/75R15 Wilderness AT tires made at the Decatur, IL, plant.
The policy covers those tires, purchased between Jan. 1, 2000, and Aug. 8, 2000, from a company-owned Firestone Tire and Service Center or authorized Bridgestone/Firestone retailer, that replaced the tires recalled on Aug. 9. Prorated fees paid for the new tires will be reimbursed.
In addition, the policy covers recalled tires that were replaced with competitors’ tires between Aug. 9 (the first day of the voluntary recall) and Aug. 16, at stores other than Firestone Tire and Service Centers or authorized Bridgestone/Firestone retailers. Bridgestone/Firestone will reimburse consumers up to $100 per tire including applicable mounting and balancing charges and taxes.
The policy will be explained on Bridgestone/Firestone’s Web sites (www.bridgestone-firestone.com or firestonetire.com) and in an advertisement that will be published Wednesday, Aug. 16, in more than 41 major newspapers nationwide.