BMW of North America to Launch Next-Generation Telematics Services
BMW of North America, LLC, has selected ATX Technologies of Dallas and Cross Country Automotive Services of Boston to develop enhanced integrated telematics services for its model-year 2003 vehicles. Services such as automatic collision notification and one-press-of-the-button emergency call response will provide BMW drivers with the latest advances in summoning assistance and emergency medical help. Location-based roadside assistance will be delivered by Cross Country Automotive Services in concert with ATX Technologies. This telematics solution will be able to locate motorists who require roadside assistance in the United States and Puerto Rico, in turn allowing prompt dispatching of the nearest available service provider. The goal is to reduce customer downtime when rendering assistance. BMW of North America, LLC, first offered nationwide map database coverage with its 1997-model year 5 and 7 Series. When combined with an integrated cellular telephone, location-enhanced roadside and emergency assistance was provided to BMW drivers with a push of the button. This combination became a standard offering on all 7 Series, effective March 2000. BMW’s telematics service has been continuously enhanced since its launch, with the model-year 2003 application targeted to offer upgraded services, with or without the on-board navigation system.
More Operations

Moventum Fleet Management Names Mark Iorillo Head of Sales
Iorillo brings nearly 20 years of fleet management and sales experience to the role, including previous positions at Element Fleet Management, CEI, Donlen and Ryder.
Read More →
Fleet Has a Talent Pipeline Problem. What Comes Next? | AF News Recap
Where will fleet’s next generation of leaders come from? This week, we’re looking at the industry’s talent pipeline, what certification can add to a fleet career, how to build an award-worthy track record, and the return of Automotive Fleet’s Personal Use Survey.
Read More →
Smith System Launches Driver Risk Management Program
Fleets have more driver data than ever, but identifying risky behavior doesn't necessarily correct it. Smith System's new Driver Risk Management program combines monitoring, training, and follow-up coaching to help fleets connect risk signals with driver intervention.
Read More →
Automotive Fleet Opens 2026 Personal Use Survey for Commercial Fleet Managers
Less than two weeks left! Commercial and corporate fleet managers are invited to share how their organizations handle company vehicle personal-use policies, charges, and driver eligibility.
Read More →
From AI Prompts to AI-Generated Safety Songs | AF News Recap
Can better prompts make AI more useful for fleet managers? This week, we’re breaking down smarter fleet analysis, an AI-assisted experiment that turned safety training into music, and what happened to fuel prices in August.
Read More →
How to Write Better AI Prompts for Fleet Analysis
Include these six elements in your fleet prompts to generate more relevant analysis and accurate answers.
Read More →
Fleet Meets: Eric Kilgore
This edition of the Fleet Meets series features one of the industry's best leaders driving multi-market and national operations.
Read More →
Why Reactive Fleet Management Is Becoming Too Expensive to Sustain
Research highlights a growing need for proactive management strategies to address rising costs in fleet operations effectively.
Read More →
What Your Fleet KPIs Aren’t Telling You
Tracking fleet metrics is only useful when the data leads to better decisions. This guide helps fleet leaders assess cost, utilization, and downtime more accurately, identify performance gaps, and prioritize the actions that can improve operational results.
Read More →
Hidden in Plain Sight: Fleet Compliance Risks
Fleet compliance isn't just about having policies — it's about consistently enforcing them. This practical guide reveals six hidden compliance risks common in public sector and shared fleet operations and outlines proven strategies to improve visibility, accountability, and audit readiness
Read More →