Automotive Fleet Study Shows 8.4% Improvement on Fleet Vehicle Order-to-Delivery Times
The results are in - Automotive Fleet Magazine's fourth annual study on fleet vehicle order-to-delivery (OTD) times shows an 8.4 percent improvement industry-wide for the 2002-model year. Truck models improved the most, decreasing their OTD times by 9.6 percent. The Pontiac Grand Am had the fastest delivery time of all models, with an average of just 23 days. The results of this study were based on data given by five fleet management companies: ARI, CitiCapital Fleet, LeasePlan USA, PHH Arval, and Wheels. The survey tracked 169,086 new-vehicle deliveries for 74 models, for one model-year. The OTD average for cars is calculated from the day the order is placed with a factory up to the time it is delivered to the dealer (not driver pickup). OTD time for trucks is calculated from the day an order is placed with a factory to when the vehicle is shipped to an upfitter, if no upfitting is required, to a dealer. The industry-wide OTD time improvements can be attributed to various manufacturer initiatives. DaimlerChrysler's FAST (Forecasting, Allocation, and Scheduling Tool) will give control over fleet scheduling by automating weekly schedules, and its new IVP (Integrated Volume Planning) project will provide vehicle sales information earlier in the production planning process. New initiatives implemented by GM have reduced their order lead-time in its production plants. GM now designates all commercial vehicle orders with its highest priority build, a key reason for improvements. The Lansing Assembly plant, where the Pontiac Grand Am is produced, was one of the pilot plants for the shift to daily sequencing. Ford's strategic alliance with UPS Autogistics helped reduce its average OTD time. Ford and UPS Autogistics are currently working on a program that will allow fleet managers to track order status while a vehicle is at an upfitter, by updating the status of events each night on Ford's Web site � www.fleet.ford.com. Ford has also implemented the Rapid Order Fulfillment Program to improve OTD for the Taurus. Using the Internet, fleet managers can view the inventory of several hundred Taurus models that are stored near the Atlanta assembly plant, to point-click-and-order a vehicle. The Rapid Order Fulfillment Program allows Taurus models to be delivered in about 13 days. For more information on order-to-delivery times, check out the August 2002 issue of Automotive Fleet.
More Operations

Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
A buyer's guide to fleet management software in 2027
Buying fleet management software in 2027 means looking beyond features and price. As fleet operations, technology and expectations evolve, this guide explores what today’s fleet professionals should consider when choosing a system that can deliver value now and adapt to what comes next.
Read More →
What Will Shape the Next Era of Fleet Management?
EVs, AI, and autonomous vehicles are reshaping fleet management. Discover what’s ahead—and how fleet leaders can prepare for the next era.
Read More →
How Fleets Can Recruit and Train Veterans for Technician Roles
Here's how the technician shortage has affected uptime for fleets, and what to do about it.
Read More →
Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
Read More →
Fleet Personal-Use Charges Edge Higher in 2026
Nearly eight in 10 surveyed fleets allow personal use of company vehicles, while just over half of respondents report charging employees for the privilege.
Read More →
The Future of Fleet + What’s Changing Right Now | AF News Recap
Could developments overseas offer a preview of what’s coming for U.S. fleets? This week, we’re looking at the future of AI, autonomy, and electrification, plus Ford Pro’s new certified pre-owned program, smarter vehicle offboarding, and a new way for fleets to manage toll expenses.
Read More →
How to Handle Vehicle Offboarding
What do fleet managers need to do when a driver leaves?
Read More →
Fleet Manager’s Ultimate Playbook: Navigating the New Standard in OEM Connectivity
Rising operating costs, driver safety concerns, and unplanned downtime are putting unprecedented pressure on modern fleets. Discover how fleet managers use embedded OEM connectivity and real-time vehicle data to cut TCO, prevent downtime, and protect drivers without aftermarket telematics hardware.
Read More →
