NORTHBROOK, IL – Donlen, the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions, brought home gold and silver honors from the Sixth Annual Stevie Awards for Sales & Customer Service.
DriverPoint Telematics earned the prestigious Gold Stevie Award for Business Intelligence Solution at this week’s award ceremony. The winning entry showcased a fleet that achieved significant results utilizing DriverPoint’s extensive route management, productivity, and reporting capabilities. The overall MPG for the company’s U.S. fleet is at an all-time high, vehicle maintenance costs are decreasing, and they have increased their fleet’s safety profile. The fleet manager noted, “DriverPoint Telematics is helping us create efficiencies across the fleet that save us time and money.”
The Silver Stevie Award for Front Line Customer Service Team of the Year went to Donlen’s Customer Service Team for their proactive and highly personalized service approach. As the first point of contact with every Donlen customer, the Customer Service Team is a key component to Donlen’s year-after-year high customer satisfaction results. Collectively, they work with customers to help them streamline internal processes, increase productivity, and drive efficiencies within their fleet.
“Innovation and a strong commitment to customer satisfaction is what makes a company world-class in today’s complex business environment,” said Donlen COO Tom Callahan. “We’re honored to receive these awards that recognize our efforts to help our customers meet their fleet challenges. We know that by developing innovative business solutions and supporting them with a top-notch customerservice team, we give our customers the leverage they need to achieve theirshort- and long-term objectives.”