PROVO, UT – Home automation company Vivint is rolling out a new fleet of 330 Dodge Nitros to provide customer service to the company’s growing customer base.
Vivint’s fleet previously consisted of 350 Chevrolet HHRs (which the company rebranded in March), two Scion xBs, a single Chevrolet 16-ft. box truck, and two Isuzu 14-ft. box trucks. The 330 Dodge Nitros increase the company’s fleet size from 355 to a total of 685 vehicles, according to a company spokesperson.
The company said that in early July it started distributing the Dodge Nitros to the company’s field service technicians in 178 cities throughout the United States and Canada. The company employs more than 715 full-time, locally based service technicians across North America. All of the new vehicles are wrapped in the company’s orange color and branded with a white version of Vivint’s new logo. The company stated the Nitro's storage capacity and higher, SUV-style profile will help its technicians provide improved customer service in the regions it’s servicing.
Vivint also announced it recently received the “Gold Level Gartner and 1to1 Media CRM Excellence Award,” and the Mobile Enterprises “Best in Field Service Award” for enhancements to its field services processes. In June 2011, the company received two Consumers Digest Best Buy ratings based on features, performance, as well as the company’s reputation for customer service.
By Greg Basich