RICHFIELD, OH - OEConnection LLC, the leading Online Parts and Service Exchange (OPSX) for the automotive industry, and Multi Service, a global transaction management company specializing in billing and payment systems, have announced a partnership aimed at improving and simplifying the transaction process for automakers, dealerships and their fleet customers.
In addition to offering fleet customers an easier way to pay for all of their parts and service needs, dealerships will benefit from the solution's streamlined processes that eliminate the paperwork and administrative burden associated with managing receivables. Automakers that contract with OEConnection and Multi Service to provide the solution for their fleet and commercial customers will have access to enhanced reporting capabilities, including data on fleet maintenance expenditures, part-replacement trends, and more.
Currently, most fleet customers pay each individual dealer for parts and services, spending time reconciling each bill and issuing payments. Through the solution, qualified fleet customers will open an account that gives their drivers access to any participating dealership, nationwide. Not only will participating fleet customers enjoy the ease of a single consolidated bill, they will also have access to detailed spending reports to help them manage their fleet maintenance expenses at the individual vehicle level.
Charles Rotuno, President & CEO at OEConnection, said automakers have reported that fleet and commercial customers are deferring vehicle replacement and spending more on parts and maintenance as a result of the recent recession and increasing fuel prices.
"By offering maximum convenience and simplicity, automakers and dealerships have an opportunity to attract new business and build on customer loyalty," said Rotuno. "We are pleased with the opportunity to partner with Multi Service; they have an outstanding reputation for providing specialized billing and payment services, which complements our expertise in automotive parts and service solutions."
Martha Salinas, Vice President of Multi Service, added, "We are excited to combine our efforts with OEConnection. Their parts service exchange has strengthened the OE-dealer relationship. We look forward to expanding that service offering and bringing fleets into the benefit circle with new payment solutions."
General Motors is the first automaker to contract with OEConnection and Multi Service for the collaborative solution, which will be available to all U.S. GM dealerships and their fleet customers in 2011.