SPARKS, MD – PHH Arval ranked 76th on the 2008 InformationWeek 500 unveiled on September 15 at a gala awards ceremony, part of the exclusive InformationWeek 500 Conference at the St. Regis Resort in Monarch Beach, Calif.
PHH Arval was named to the InformationWeek Top 100 list as a result of new business application technology implemented by the company in 2007 and 2008. This technology, an integral part of the company's "Rally to Results" process management program, was combined with numerous process enhancements and has been instrumental in helping the company achieve its customer service goals. PHH's efforts focused on improvements important to clients, rather than just internal process improvements. The result: PHH Arval has dramatically reduced cycle times and call handling times, enhanced response in "extraordinary events," and significantly improved the quality of supplier-provided data. This combination of advanced technology and process management strategies has helped PHH Arval achieve the next level of excellence in service delivery, increase client satisfaction, improve operating efficiency, and increase employee satisfaction.
"Exceeding our clients' expectations is the best competitive advantage," said David Zuidema, senior vice president and chief information officer at PHH Arval.
"For 20 years, InformationWeek 500 has honored the most innovative users of business technology," said InformationWeek Editor-in-Chief Rob Preston. "Year after year, InformationWeek 500 companies harness technology to improve efficiency, boost productivity, drive revenue, and establish a competitive advantage. We applaud this year's winners, and the CIOs and other executives whose ingenuity and risk taking are at the center of business technology innovation."
InformationWeek has identified and honored the nation's most innovative users of information technology with its annual listing, now in its 20th year, and has tracked the technology, strategies, investments, and administrative practices of America's best-known companies. The list spotlights the power of innovation in information technology, rather than identifying the biggest IT spenders.
Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.