Wheels, Inc. won three bronze Stevie Awards in the 14th annual Stevie Awards for Sales & Customer Service.
In the Best Use of Technology in Customer Service category, Wheels' approach to responsiveness was recognized, according to the fleet management company. As part of the new approach, a new requestment management tool was provided to customers. Data analysis from thousands of customer request inquiries informed the creation of the newly established estimated completion date metric. Another output of the project is the ability to submit, view and track requests in Wheels’ client user portal, FleetView.
The responsiveness practices were also recognized with a bronze win in the Best Use of Customer Insight Category.
Wheels’ won the third bronze Stevie for its series of kaizen events, said the FMC. These five-day workshops allow stakeholders from various parts of the Wheels service delivery to diagnose opportunities to improve processes. In the past year, 14 Kaizen events were completed with 140 stakeholders to produce 330 action items to build upon the quality of Wheels solutions.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.