Ford is extending the warranty on certain Focus and Fiesta models with dual-clutch automatic transmissions during the 2014-2016 model years.
The clutch warranties for Focus sedans between 2014-and 2016-MY, and Fiesta vehicles for the 2014-MY and 2015-MY have been expanded to seven years or 100,000 miles, which is two years or 40,000 miles more than previously listed for the warranty, according to the automaker. Ford also said it will reimburse customers in this new group receiving extended warranties who have paid for clutch repairs out of pocket.
The automaker said it took this initiative based on the latest in ongoing analysis of customer-satisfaction and quality data. Ford will also reach out again to a small percentage of remaining affected customers and provide them another opportunity to get an important free software update.
With these announced actions, the automaker said that all Focus and Fiesta vehicles will have the latest component and software updates for the DPS6 transmission, which perform well and have competitive levels of customer satisfaction; or will have been provided with an unsurpassed, extended transmission warranties – seven years/100,000 miles for clutches and related hardware, and 10 years/150,000 miles for the transmission control module.
See all comments