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Are you inadvertently paying for services still covered under warranty? It’s time to update your vehicle warranty management processes.
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Supply chain constraints make it difficult to get replacement vehicles leading to extended cycling of those currently in service. This is pushing the envelope of warranty coverage that is exacerbated by a shortage of replacement parts.
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More stringent enforcement of OEM-recommended services to qualify for warranty coverage continues. Cash flow issues caused by the pandemic have caused some OEMs to be more tight-fisted with warranty recovery dollars.
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Truck fleet managers need to be diligent in tracking and documenting all PM work that comply with OEM recommended guidelines to ensure there is no PM variability.
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Warranty recovery is more stringent requiring even greater documentation to support warranty claims. OEM loyalty and the availability of documented maintenance histories heavily influences post-warranty goodwill assistance.
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Ford is extending the warranty on certain Focus and Fiesta models with dual-clutch automatic transmissions during the 2014-2016 model years.
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For fleet managers, excessive idling of vehicles can pose a serious problem by harming engine efficiency and causing premature voiding of auto warranties.
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Warranty recovery costs are under greater scrutiny by vehicle manufacturers than they have been in the past, requiring accurate and complete maintenance histories to substantiate compliance with OEM maintenance requirements.
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General Motors has begun offering an extended bumper-to-bumper warranty to its customers that matches the time span of the powertrain warranty. The new bumper-to-bumper warranty is available on new vehicles purchased on or after Oct. 15 for the 2018 or 2019 model year.
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Higher acquisition prices and longer service lives are contributing to a higher total cost of ownership. An under-utilized way to manage fleet costs is to have an effective program to successfully manage warranty recovery.
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