General Motors Co. has mobilized all of its vehicle brands, as well as OnStar, GM Financial, and its Customer Care and Aftersales team to help customers impacted by Hurricane Florence recover as quickly as possible, according to a release from General Motors.
OnStar is providing complimentary crisis assistance to customers with properly equipped vehicles in affected areas, which can include emergency services, routing assistance, survival resource information, hands-free calling minutes, and 4G LTE Wi-Fi data through AT&T, the automaker has announced.
GM Financial is assisting impacted customers with payment arrangements and waiving most related fees. Eligible customers who are replacing a vehicle may qualify for a 90-day deferred first payment, GM said. Meanwhile, GM Genuine Parts and ACDelco will expedite service parts to the region to help speed vehicle repairs.
New and used vehicle inventory will be sent to the region to help meet expected replacement demand, including demand for pre-owned vehicles, courtesy transportation, and insurance rentals.
Customers replacing storm-damaged vehicles in North Carolina, South Carolina, Virginia, and Georgia are eligible for $1,000 in purchase assistance for nearly all 2018 and 2019 Chevrolet, Buick, GMC, and Cadillac vehicles, on top of other eligible incentives, including special discounts for military families and first responders. Lease customers are eligible for a $500 lease allowance, in addition to other eligible incentives, the automaker said.