PHH Arval, a leading fleet management services provider, has enhanced the search function of its award-winning PHH InterActive. The online portal provides clients with sophisticated tools to manage their fleet and operational costs.
The superior search is part of PHH’s ongoing effort to improve productivity and make it easier for customers to handle activities related to their fleet vehicles. A research effort led by PHH’s Customer Experience team uncovered that the search function was the number one touch point in the online portal. This discovery provided the team an opportunity to create a new tool that is intuitive and helps customers find the information they need in an easier and faster way.
“Listening to our clients and adapting our technologies based on their needs is critical for our business as well as our customers’ success,” said Dave Zuidema, PHH Arval senior vice president, Customer Experience. “The new search function will improve our clients’ interactions with PHH InterActive and enhance their overall experience with our online portal.”
The smart search tool, like modern search engines, condenses all vehicle and person searches down to one intuitive search box. PHH InterActive provides access to real-time information from one of the most comprehensive data warehouses available in fleet today. The new capability allows users to instantly find vehicle- or driver-based information by inputting virtually any identifying information.
This latest improvement is part of PHH’s continued commitment to creating innovative technologies that makes life easier for fleet managers and drivers. Last year the company launched PHH InterActive for Drivers Mobile, which is a finalist in the 2013 American Business (“Stevie”) Awards. Through the app, drivers can complete fleet-related tasks without having to make special trips to the office.
This is the second year in a row PHH has been recognized by the Stevie Awards. In 2012, the company took home a Bronze Stevie Award for its “Creating the Customer Experience” campaign. PHH’s devotion to superior customer service was also recognized in 2012 when the company received a CX Innovation Award from the Customer Experience Professionals Association.
The company also continues to launch enhancements for PHH FleetSelect, the ordering system that enables customers to have an experience that is more akin to being in a virtual dealer showroom when ordering their fleet vehicles. Managers can check the dimensions of scores of cars virtually and they can see 360-degree views and order with ease.