January 17, 2023

Inconsistent Service Levels for Fleet Registration & Titling Persist at State DMVs

The 128th State of the Fleet Industry video produced by Automotive Fleet offers insights into the state of the fleet market as presented by AF Editor Mike Antich.

 

๐ŸŽ™Today's topics include:

  • Service levels have fallen at DMVs and wait times for services have increased.
  • Fleet managers say DMVs have become inconsistent in enforcing their own regulations regarding license and title issues.
  • Compounding longer DMV turnaround time on registration and titling is the degradation in delivery times by the U.S. Postal Service.
  • Among the root causes for the decrease in DMV service levels is staffing constraints, aging legacy computer systems, and reluctance in changing DMV processes need to fully take advantage of today’s technologies.

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โŒš Timestamps โŒš

0:00 Intro

0:25 Decreased service levels and increased wait times at DMVs

0:40 Fleet managers’ perception of DMVs around license and title issues

2:00 The tie between longer DMV registration and titling turnaround and USPS delivery times

4:20 Reasons behind the decrease in DMV service levels

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