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Every strong business practice in-person must correspond with a digital version for online vehicle buyers.
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The J.D. Power 2024 U.S. Electric Vehicle Experience Ownership Study identifies pain points in EV ownership, plus evaluates the top influences to customer satisfaction. See which vehicles ranked at the top in overall owner satisfaction.
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A new study from the American Customer Satisfaction Index Automobile Study shows a sharp decline in customer satisfaction with smaller luxury and mass-market brands, putting downward pressure on the industry as a whole.
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What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
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Decades of fleet management experience, a loyal customer base, ownership of vehicles, and the knowledge of how to maintain them gives today’s car rental industry a competitive edge in the emerging smart mobility space.
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The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.
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An integrated master plan can not only identify often missed best practices and goals, but also ensure continuity and focus. Without this fundamental tool, a fleet may unknowingly confine itself to constant struggle, frustration, and chasing mediocre results.
Read More →Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
Read More →A fleet manager interacts with a multitude of internal corporate supporting functions. With all of these interdepartmental requirements, how can you successfully navigate the inevitable conflicting priorities?
Read More →What can a commercial fleet manager do to get the biggest bang from the finite dollars in an annual fleet budget? What practices or initiatives can be implemented to minimize waste or leverage programs to gain greater efficiencies?
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