Automotive Fleet
MenuMENU
SearchSEARCH

OnStar Winner of Good Housekeeping Good Buy Award for Best Service

NEW YORK — OnStar by General Motors was awarded the Good Buy& Award from the Good Housekeeping Institute (GHI) on December 13. OnStar is the first service ever acknowledged in GHIs new best service category.

December 14, 2004
2 min to read


NEW YORK — OnStar by General Motors was awarded the "Good Buy" Award from the Good Housekeeping Institute (GHI) on December 13. OnStar is the first service ever acknowledged in GHI´s new "best service" category. This is the first time any automotive product or service has been become an award winner since the "Good Buy" award program began ten years ago. "The Good Buy" Awards acknowledge innovations in technology, affordability for Good Housekeeping´s 4.6 million readers, and that perform well in Institute tests. "We feel that OnStar can be a real lifeline to help consumers survive the perils on the road", said John Kupsch, Technical Director of the Good Housekeeping Institute. OnStar technology provides a direct connection to help in an emergency and will automatically send a signal to an OnStar Advisor when an airbag deploys, and the OnStar Advisor will contact emergency services if the driver is unable to respond. OnStar has also extended its services into collaborations with critical community-based organizations such as the American Red Cross and the National Center for Missing and Exploited Children. These outreach services include on-site support for hurricane victims and relief workers and encourage subscribers to be Good Samaritans in emergency situations to help locate missing and abducted children. OnStar was the first technology and service of its kind to achieve a broad-based, proven platform, including General Motors´ Advanced Automatic Crash Notification (AACN) system. AACN automatically calls an OnStar advisor if the vehicle is involved in a qualified frontal, rear or side-impact crash, regardless of air bag deployment. AACN provides crash severity information to OnStar advisors, who relay it to 911 dispatchers. AACN systems can determine severity of crash, direction of impact, air bags deployed, multiple impacts and rollover (if vehicle is equipped with appropriate sensors), all critical information that can help shorten treatment time by EMS and trauma physicians and can make a difference in survival and recovery. Each month on average, OnStar receives about 700 airbag notifications and 11,000 emergency assistance calls, which include 4,000 Good Samaritan calls for a variety of emergency situations. In addition, each month OnStar advisors respond to an average of 500 stolen vehicle location requests, 20,000 requests for roadside assistance, 36,000 remote door-unlock requests and 19,000 GM Goodwrench remote diagnostics requests. OnStar is available factory-installed on more than 50 GM models - ranging from small sedans through trucks, SUVs and luxury sedans.

Topics:Operations

More Operations

Automotive Fleet News Recap thumbnail featuring a woman in a blue sleeveless top looking toward the headline, “90% Use Telematics. Are Fleets Getting Safer?” against a dark blue background with bold red accents.
Operations•by Faith Howell•November 6, 2026

90% Use Telematics. Are Fleets Getting Safer? | AF News Recap

This week, we're breaking down which industries have the highest rates, how Jamie McKay manages 2,400 vehicles, what's happening with the 2027 fleet awards, and why software-defined vehicles could introduce new costs.

Read More →
Collage of FFC2026 roundtables
Operations•by Chris Brown•November 5, 2026

What's Best Handled by an FMC, and What's Better Done Directly?

Fleet managers continue to rely on FMCs for essential services but are taking a closer look at where working directly with suppliers can improve efficiency and responsiveness.

Read More →
Erin Gilchrist, inaugural Mike Antich Spirit of Fleet Award winner, featured in Automotive Fleet's Fleet Meets series, wearing a charcoal blazer against a white background.
Operations•by Faith Howell•November 5, 2026

Fleet Meets: Erin Gilchrist

Meet Erin Gilchrist, the inaugural Mike Antich Spirit of Fleet Award winner, as she shares insights on leadership, mentorship, the power of industry connections, and why people remain at the heart of fleet's future.

Read More →
Ad Loading...
Automotive Fleet video thumbnail featuring Jamie McKay alongside a male interviewer, with the headline “Jamie McKay Gives Fleet a Voice With Her Company’s Leadership” against a blue and black background.
Operations•by Chris Brown•November 4, 2026

How 2026 Fleet Visionary Jamie McKay Manages 2,400 Vehicles Across 37 States

How do you keep 2,400 vehicles running across 37 states? Fleet Visionary Award winner Jamie McKay shares how collaboration, flexibility, and a few simple strategies help her tackle fleet management challenges at Aptive Pest Control.

Read More →
Fleet operating costs for 2026 over image of a service center
Operations•by Chris Brown•November 1, 2026

Managing Fleet Costs in an Era of Permanent Volatility

Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?

Read More →
An Automotive Fleet podcast thumbnail
Operations•October 29, 2026

The Next Evolution of Fleet Management: Autonomous Operations

This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.

Read More →
Ad Loading...
A picture of a transparent catalytic converter with blue text and the Automotive Fleet logo on the top.
Operations•October 29, 2026

How to Reduce the Total Cost of Risk From Catalytic Converter Theft

A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.

Read More →
AF news recap thumbnail
Operations•by Faith Howell•October 26, 2026

Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap

Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.

Read More →
A transparent blue background of a hand stamping a paper is the background of text that says "What about fleet policy exceptions?" with the Automotive Fleet logo in the bottom right corner.
Operations•by Faith Howell•October 20, 2026

Here's When You Should Make an Exception to Fleet Policy

Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.

Read More →
Ad Loading...
A hand writing on an ipad with a transparent AI graphic over it
Operations•October 20, 2026

AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?

Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.

Read More →