OnStar Crisis Assist Broadens Reach in Storms
More than 1.1 million OnStar subscribers live in the Atlantic hurricane region, GM says.

Photo courtesy of GM.

Photo courtesy of GM.
As the country braces for the Atlantic hurricane season, General Motors is reminding customers that OnStar-equipped Chevrolet, Buick, GMC and Cadillac vehicles offer Crisis Assist services, regardless of which plan to which they subscribe, in the event of an extreme weather emergency.
The 2015 Atlantic hurricane season runs from June 1 through Nov. 30 and includes the coastal regions of the Atlantic Ocean, Gulf of Mexico and Caribbean Sea. More than 1.1 million OnStar customers reside in these areas. The National Oceanic and Atmospheric Administration predicts a 70 percent likelihood of six to 11 named storms during the 2015 season, three to six of which could become hurricanes.
“Staying informed and developing an emergency plan can make the biggest difference during a severe weather season,” said Mary Ann Adams, OnStar crisis incident manager. “Safety and security are at the foundation of our services and we are available to subscribers at any time with weather updates, traffic conditions, evacuation routes and to direct emergency services.”
OnStar has relationships with more than 6,000 9-1-1 emergency call centers nationwide, allowing subscribers to receive fast, localized assistance in any type of emergency. In a hurricane or other disaster, a push of OnStar's red emergency or blue button will put drivers in contact with an advisor for assistance.
OnStar has developed a Hurricane Preparation Checklist and includes such tips as:
Create a disaster kit with essentials – Always include enough food and water for each person. Also, make sure that you have personal document copies, extra cash and traveler’s checks.
Take steps to protect your property – Minimize the likelihood for damage by installing hurricane shutters, securing loose siding and removing diseased tree limbs near your home.
Set your evacuation plan beforehand – Knowing what to do in case something happens can save time and lives. Determine if you live in a flood zone, stay alert for extended rainfall and flooding, and be prepared to evacuate if advised by authorities.
Before a crisis, OnStar is available with weather updates, including severe weather warnings, and can help subscribers find shelter. During a crisis, subscribers can request emergency assistance for themselves and others, or get the latest information on evacuation routes and areas impacted by the natural disaster. After a crisis, OnStar continues to assist with emergency and navigation response services, and can also connect subscribers to loved ones, GM said.
OnStar often provides assistance in situations when cell phone service may be compromised. OnStar provided more than 65,000 complimentary hands-free calling minutes between May 24-29 to help customers affected by flooding in Texas and Oklahoma. These minutes were used to connect subscribers with loved ones and to relay information, often where cell phone function was limited, GM said.
For more resources on how to prepare for a hurricane, visit the Federal Emergency Management Authority America’s PrepareAthon. Click here for more information on OnStar Crisis Assist.
More Safety

Tips for Driving Safely on Halloween Night
This video features a reminder from the Connecticut Department of Transportation (DOT) and the Connecticut Police Chiefs Association, urging drivers to prioritize safety this Halloween.
Read More →
IIHS Crash Avoidance Tests Reveal Safety Gaps in Cargo Vans and Work Trucks
New IIHS crash avoidance ratings show uneven performance among cargo vans and heavy-duty pickups, with most struggling to avoid vehicle-to-vehicle collisions.
Read More →
What’s Next for Fleet? Safety, AI & Industry Recognition | AF News Recap
Could your company's culture be encouraging distracted driving? This week, we're exploring how workplace expectations affect driver safety, what AI, EVs, and autonomous vehicles could mean for the future of fleet management, and how fleet professionals can strengthen their award nominations.
Read More →
Does Your Fleet's Culture Encourage Distracted Driving?
What happens when the people responsible for enforcing safety rules are the ones setting the wrong example? The answer may reveal why some of the biggest risks to fleet drivers have little to do with what's written in the employee handbook.
Read More →
Fleet Manager’s Ultimate Playbook: Navigating the New Standard in OEM Connectivity
Rising operating costs, driver safety concerns, and unplanned downtime are putting unprecedented pressure on modern fleets. Discover how fleet managers use embedded OEM connectivity and real-time vehicle data to cut TCO, prevent downtime, and protect drivers without aftermarket telematics hardware.
Read More →
From Driver Well-Being to EV Charging | AF News Recap
Mental health belongs in the fleet safety conversation. This week, we’re looking at five ways fleets can support employee well-being before a crisis, plus Holman’s expansion in Mexico, new one-day Fleet Forward passes, and why EV charging demand is outpacing infrastructure growth.
Read More →
Nexar-Nauto Merger Aims to Give Fleets Better Safety Intelligence Through Larger Driving Dataset
Stefan Heck tells Automotive Fleet that combining more than 10 billion miles of driving history with Nexar's AI models will give fleets deeper insights into driver risk and roadway conditions than either company could provide independently.
Read More →
Don't Wait for a Crisis: 5 Ways to Build Mental Health Into Your Fleet Safety Program
For Suicide Prevention Month, fleet and safety leaders have an opportunity to put mental health where it belongs: at the center of workplace safety.
Read More →
How Camera Data Can Strengthen a Fleet’s Insurance Renewal
Insights from a commercial insurance carrier and a broker show how fleets can turn video telematic data, driver coaching, and improved claims results into a stronger case at insurance renewal.
Read More →
The Safest Fleets Aren’t the Ones with the Most Technology
You’ve made the telematics investment. Here’s how to capture the other half of its value and build the safest fleet on the road.
Read More →