Automotive Fleet
MenuMENU
SearchSEARCH

J.D. Power and Associates Study: MY-2009 Vehicles Exhibit High Quality, Ongoing Dependability

WESTLAKE VILLAGE, CA — MY-2009 one of the toughest years in automotive history have exhibited strong quality, translating into ongoing dependability. This was the conclusion of J.D. Power and Associates 2012 U.S. Vehicle Dependability Study (VDS).

by Staff
February 23, 2012
2 min to read


WESTLAKE VILLAGE, CA - MY-2009 one of the toughest years in automotive history have exhibited strong quality, translating into ongoing dependability. This was the conclusion of J.D. Power and Associates 2012 U.S. Vehicle Dependability Study (VDS).

Ad Loading...

The study measured problems experienced during the last 12 months by original owners of MY-2009 vehicles. Overall dependability is determined by the level of problems experience per 100 vehicles (PP100), with a lower score reflecting high quality. For 2012, the overall vehicle dependability averaged 132 PP100, an improvement of 13 percent over the 2011 average of 151. The 2012 average is the lowest problem rate since the inception of the study in 1990.

Ad Loading...

According to the study, Lexus ranked highest in dependability among all the nameplates in 2012. Toyota Motor Corporation scored eight segment awards-the most of any automaker-for the Lexus ES 350 (in a tie with the Lincoln MKZ), Lexus RX 350, Scion tC, Scion xB, Toyota Prius, Toyota Sienna, Toyota Tundra, and Toyota Yaris. Ford received three model awards for the Ford Explorer (in a tie with the Nissan Murano), Ford Fusion, and Lincoln MKZ. GM received two awards for the Buick Lucerne and Chevrolet Equinox as did Nissan Motor Co., Ltd. for the Nissan Frontier and Nissan Murano. Hyundai received an award for the Hyundai Genesis.

The 2012 VDS is based on responses from more than 31,000 original owners of MY-2009 vehicles after three years of ownership. Data was captured between October and December 2011. For more detailed information go to JDPower.com.

More Remarketing

Technician kneels beside a white commercial van, examining damage to the rear bumper and body panel while holding a tablet.
Remarketing•October 21, 2026

When Should a Fleet Repair Vehicle Damage Before Remarketing?

Not every dent, scratch, or mechanical issue is worth fixing before selling a fleet vehicle. Learn how to weigh repair costs, resale value, market demand, and downtime to determine when reconditioning pays off and when selling as-is makes more sense.

Read More →
Manheim Used Vehicle Value Index chart for September 2026, showing wholesale used-vehicle values declining to 205.9, presented in a blue graphic frame.
Remarketing•by News/Media Release•October 9, 2026

Wholesale Used-Vehicle Values Fall as Cox Automotive Cuts 2026 Forecast

Wholesale used-vehicle prices declined in September as depreciation accelerated, prompting Cox Automotive to lower its year-end forecast.

Read More →
Leadership update graphic featuring four FLD executives, from left to right, Gary Mott, Ron Sanders, Santiago Ramirez, and Richard Mallek, against a red, black, and gray background with bold “Leadership Update” lettering.
Remarketing•by Staff and News Reports•October 8, 2026

FLD Promotes Three Executives in Leadership Changes

FLD has promoted three longtime executives, naming Gary Mott CEO, Richard Mallek president, and Ron Sanders managing partner.

Read More →
Ad Loading...
Ford Pro commercial vehicles representing the types of trucks and vans eligible for the Ford Pro Advantage certified pre-owned program.
Remarketing•by Faith Howell•September 30, 2026

Ford Pro Launches Certified Pre-Owned Program for Commercial Vehicles

Ford Pro Advantage will offer certified pre-owned Class 1-7 commercial vehicles through more than 700 Ford Pro Commercial Vehicle Centers.

Read More →
Copart and ACV logos with cars in background
Remarketing•by Staff•September 10, 2026

Copart to Acquire ACV in $1.9 Billion Deal

The acquisition would expand Copart beyond its traditional salvage business into dealer-to-dealer wholesale remarketing while adding ACV’s vehicle data, inspection, and valuation technology.

Read More →
Blue bar graphs showing changes in wholesale used vehicle prices based on vehicle segments.
Remarketing•by News/Media Release•July 9, 2026

Manheim Index Shows Used-Vehicle Wholesale Prices Up 2.1% in June

The market is seeing stronger appreciation in older used vehicles this year, and the most affordable segments have been among the year’s best performers.

Read More →
Ad Loading...
Green and black bar graphs showing 2026 versus 2025 fleet sales.
Vehicle Research•by Martin Romjue•July 8, 2026

Commercial Fleet Sales Contribute To June, YTD Gains

The fleet sector has boosted its vehicle purchases at a reliable pace in the first half of this year compared with 1H 2025.

Read More →
Series of colored line graphs showing the recent history of average used listing prices.
Remarketing•by News/Media Release•June 12, 2026

Used Vehicle Prices Climb Higher As Sales Pace Slows

The higher prices at used retail reflect strong wholesale values earlier in the spring, particularly for older, more affordable vehicles.

Read More →
Dark blue bar graphs showing percentage gains in average wholesale used vehicle prices
Remarketing•by News/Media Release•June 5, 2026

Wholesale Used Vehicle Market Sustains Moderate Rise In Values, Prices

Trends continue to normalize after a strong start to the year, as consumers contend with higher gas prices in the coming summer months.

Read More →
Ad Loading...
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Vehicle Research•by Martin Romjue•June 3, 2026

Commercial Fleet Sales Still Lead Sectors Despite May Mini Dip

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →