Automotive Fleet
MenuMENU
SearchSEARCH

Insurance Firm Loses Appeal in Aftermarket Parts Case

KANSAS CITY, MO --- A Missouri Court of Appeals on May 5 reinstated a $17 million jury verdict against American Family Mutual Insurance Co. in a class-action lawsuit over vehicle repairs and the use of aftermarket auto parts, the Kansas City Star reported.

by Staff
May 13, 2009
2 min to read


KANSAS CITY, MO --- A Missouri Court of Appeals on May 5 reinstated a $17 million jury verdict against American Family Mutual Insurance Co. in a class-action lawsuit over vehicle repairs and the use of aftermarket auto parts, the Kansas City Star reported. 

The state appeals court ruled that Jackson County Circuit Judge Edith Messina was mistaken when she ruled in June 2007 that the plaintiffs had failed to prove their theory of damages. The jury verdict had covered an estimated 315,000 Missouri residents who made claims for vehicle repairs between May 1990 and December 2004. The jury decided that American Family had used inferior, non-original equipment to repair policyholders' damaged vehicles. 

Ad Loading...

Messina's 2007 decision to throw out the verdict came about 13 weeks after the jury found in favor of the plaintiffs. Messina ruled that the plaintiffs had failed to prove American Family breached its obligation to pay for replacement parts that were similar in quality, fit and performance to the original parts, the Star reported. 

In its 30-page opinion issued May 5, a three-judge panel of the appeals court in Kansas City ruled that the plaintiffs "presented sufficient evidence for a reasonable juror to conclude that aftermarket parts are not of like kind and quality to OEM (original equipment manufacturer) parts and that American Family breached its contracts with its policyholders when it paid to return the damaged vehicle to pre-loss condition based on the nature and cost of aftermarket parts." 

Steve Witmer, a spokesman for the insurance company, told the Kansas City Star that the company was disappointed by the judges' ruling and was considering its legal options. "We still feel very strongly that our customers are well served by this practice. We fully explain the process to them and we stand behind the way that the parts fit," he said. 

The case was first filed in May 2000 and was certified as a class action in December 2001. 


More Safety

Cover of the AgileFleet white paper "Hidden in Plain Sight: Fleet Compliance Risks" with the AgileFleet logo and a photo of fleet vehicles parked outside a government building.
SponsoredAugust 7, 2026

Hidden in Plain Sight: Fleet Compliance Risks

Fleet compliance isn't just about having policies — it's about consistently enforcing them. This practical guide reveals six hidden compliance risks common in public sector and shared fleet operations and outlines proven strategies to improve visibility, accountability, and audit readiness

Read More →
conference attendees watching a speaker
Safetyby StaffAugust 6, 2026

NETS Sets 2026 Fleet Safety Benchmark Conference for Indianapolis

The Sept. 15–17 program will feature fleet benchmarking data, case studies, emerging technologies, and implementation strategies while running alongside the NSC Safety Congress & Expo.

Read More →
NETS crash statistics overlaying an accident photo
Safetyby Chris BrownAugust 5, 2026

Off-the-Job Crashes Account for 43% of Employers’ $61.7 Billion Crash Burden

NETS quantifies costs dispersed across fleet, risk, HR, and other departments while providing new per-crash benchmarks for employers.

Read More →
Ad Loading...
red ram recall image
Safetyby Faith HowellAugust 3, 2026

Ram Recalls More Than 1.27 Million 1500 Pickups for Seat Belt Anchor Issue

The recall affects certain 2019-2026 Ram 1500 pickups that may have improperly attached second-row seat belt buckle anchors.

Read More →
Promotional graphic for a Utilimarc guide titled How Better Visibility Cut Speeding Violations by 48% featuring a call-to-action to download the guide.
SponsoredJuly 17, 2026

How Better Visibility Cut Speeding Violations by 48%

Fleet leaders don't need more data, they need clearer visibility into what the data is saying. This case study explores how one utility replaced speeding-event counts with a single metric — miles driven in violation — to strengthen safety and significantly reduce speeding violations.

Read More →
Smiling commercial truck driver gives a thumbs-up from inside a tractor cab during Operation Safe Driver Week 2026, highlighting fleet safety, responsible driving and enforcement awareness.
Safetyby Judie NuskeyJuly 16, 2026

Operation Safe Driver Week: Why the Industry's Oldest Safety Campaign Still Matters to Fleets

A look at how a 2007 enforcement initiative became one of the most consequential weeks on the fleet safety calendar, and what it means for your drivers in 2026.

Read More →
Ad Loading...
Nexar and nauto logos
Safetyby StaffJuly 13, 2026

Nexar-Nauto Merger Aims to Give Fleets Better Safety Intelligence Through Larger Driving Dataset

Stefan Heck tells Automotive Fleet that combining more than 10 billion miles of driving history with Nexar's AI models will give fleets deeper insights into driver risk and roadway conditions than either company could provide independently.

Read More →
A black square with white color font text
SponsoredJuly 2, 2026

From Silos to Solutions: Relationship Management for Safer Fleets

From telematics adoption and driver accountability to policy consistency and risk mitigation, this episode breaks down what it really takes to build a safer fleet culture without slowing business down.

Read More →
IIHS HLDI text overlaid on the trunks of pick up trucks.
Safetyby Chris BrownJuly 2, 2026

IIHS Launches First Commercial Vehicle Safety Evaluations

The Insurance Institute for Highway Safety has begun evaluating heavy-duty pickups and cargo vans for driver protection. Which models earned top marks?

Read More →
Ad Loading...
A blue and white Automotive Fleet podcast logo
SafetyJuly 1, 2026

Reducing Risk by Eliminating Phone Use Behind the Wheel

Hosted with the cofounder of Lifesaver Mobile, this episode addresses phone use behind the wheel and how to design a driving environment that actually helps prevents accidents.

Read More →