Home Service Providers Must Be Tech Savvy: Verizon Telematics
Two out of three consumers won't use a home service professional again if they aren't technologically savvy, according to a new Verizon Telematics survey of 1,026 U.S. consumers.
Infographic courtesy of Verizon Telematics.
Infographic courtesy of Verizon Telematics.
Two out of three consumers won't use a home service professional again if they aren't technologically savvy, according to a new Verizon Telematics survey of 1,026 U.S. consumers. The survey was commissioned to raise awareness of how technology benefits service-based businesses and their end customers, according to the company.
In partnership with Verizon Telematics, KRC Research surveyed service professionals across five industries (heating, ventilation and air conditioning; construction; landscaping; plumbing and trucking/delivery) with the following results:
70% of service professionals recognize that technology adoption needs to be a top priority in order to ensure future business success
78% of service professionals who utilize mobile technology, which includes work applications or software available on a phone, tablet or laptop, reported an increase in customer satisfaction
69% said that sales have grown as a result of mobile technology use
Some of the most common issues consumers encounter when working with service professionals include unexpected costs (34%), projects taking longer than planned (31%), quality of work (26%) and late arrivals or missed appointments (25%).
"In an age where nearly everyone has a smartphone, customers expect that mobility, connectivity and tech savviness will extend to the home service vendors they choose to work with," said Jay Jaffin, chief marketing officer at Verizon Telematics. "By simply connecting their vehicles and technicians, businesses can anticipate changes to schedules, handle more last-minute jobs, send a different technician to the next job if one is running late and most importantly, drive huge gains in customer satisfaction."
The information was gathered by KRC Research through an online survey on 506 of service professionals working in five key service industries from Sept. 28 to Oct. 9, 2017. At least 100 professionals were included in each of the five industries. The survey of U.S. consumers was conducted between Nov. 2 and Nov. 6, 2017 using an online survey of 1,026 individuals who were at least 18 years of age.
View the full infographic here.
More Telematics
Samsara Driver Perks Adds New Benefit for Corporate Fleet Drivers
The rewards program gives eligible professional drivers access to discounts from more than 50 brands while giving fleets another way to support recruitment, retention, and the driver experience.
Read More →
Inside the Church of Jesus Christ of Latter-day Saints’ Two-Track Telematics Strategy
With 20,000 vehicles and two fundamentally different driver populations, the Church faced a fleet management problem that a single telematics program couldn't solve. How it responded offers a replicable framework for any fleet where one size doesn't fit every driver.
Read More →
How Conversational AI Can Make Fleet Tasks Easier for Drivers
While most generative AI tools help fleet managers interpret data at their desks, Connex2X is applying voice interaction to tasks behind the wheel.
Read More →
Why Fleets Are Creating Dedicated Fleet Analyst Positions
Are fleet analyst positions the new norm? Listen here to find out.
Read More →
Teletrac Navman Begins Next Chapter as Standalone Private Company
What's new with Teletrac Navman and its new owner?
Read More →
Why Fleets Are Creating Dedicated Fleet Analyst Positions
Telematics, AI, EVs, and connected technologies are generating more fleet data than traditional teams can effectively manage. Reed Jackson explains why dedicated fleet analytics roles are emerging to turn that information into better operational decisions.
Read More →
Deleting Driver Data Is No Longer Enough in Connected Vehicles
A factory reset may erase what's stored inside a vehicle, but it doesn't always end a former driver's digital connection. Here's how fleets can make digital offboarding part of every vehicle transition to reduce privacy, security, and compliance risks.
Read More →
How AI Can Help Fleet Managers Build Their Own Solutions
Syneos Health Fleet Manager Kristin Leary is exploring how AI-powered development tools, telematics data, and predictive analytics could help fleets solve operational challenges without waiting for a vendor roadmap.
Read More →
Cameras, Safety and Insurance: From Reactive Claims to Real-Time Prevention (Part 2 of 2)
Part Two: Commercial auto remains one of the most challenging and costly lines of coverage for fleet operators and insurers alike. Continue learning more about how to effectively address these issues from Onur Aksan, Enterprise Business Development Executive, Geotab
Read More →
100% Fleet Uptime? Here's Stellantis' Strategy
Keeping commercial vehicles on the road is becoming just as important as getting them into service. Stellantis’ U.S. fleet chief Michael Ferreira shares how connected technology and AI are changing the way fleets manage uptime.
Read More →