Donlen's Contact Center Supervisor Earns ASE Certification
The Auto Care Association has awarded Daniel Wolak, Donlen's contact center supervisor, the Automotive Service Excellence (ASE) World Class Technicians certification, the fleet management company announced.

Wolak

Wolak
The Auto Care Association has awarded Daniel Wolak, Donlen's contact center supervisor, the Automotive Service Excellence (ASE) World Class Technicians certification, the fleet management company announced.
“All of us at Donlen are so proud of Dan’s achievement,” said Bill Byrnes, Donlen's vice president of contact center operations. “His experience of more than 15 years in the automotive industry and this specific recognition continue to add world-class expertise to our already existing staff of multiple ASE-certified technicians.”
Wolak has more than nine years of experience providing technical advice to Donlen customers. In addition, he has an associate’s degree in automotive engineering and a bachelor’s degree in automotive management.
The Auto Care Association-ASE World Class Technicians Award began in 1986. Since that time, 1,914 technicians have qualified for the distinction.
More Maintenance

The Two Biggest Summer Downtime Threats for Fleets
A conversation with a maintenance expert reveals the two most common summer maintenance pains and how to prevent them.
Read More →
Turning Connected Vehicle Data Into Decisions That Matter
Fleet leaders have more data than ever, but turning that data into clear, actionable decisions remains a challenge. This white paper shows how leading organizations are using connected vehicle data to improve safety, reduce costs, and optimize fleet performance. Learn how to turn insight into action across your fleet.
Read More →Are You Tracking Your Fleet's True Total Cost of Ownership?
Bobit Business Media surveyed 190 fleet professionals and found that while most fleets are tracking costs, fragmented systems and data gaps are keeping true TCO visibility out of reach. With rising pressure to control spend in an increasingly volatile environment, the gap between what fleets think they know and what the data actually shows is wider than you might expect. See how your peers are managing costs today and where the industry still has room to improve.
Read More →
From Marine Corps Motor Pool to Managing 460 Fleet Vehicles
Cesar Ayala of O’Connell Landscape Maintenance shares how he transitioned from the Marine Corps to managing a 460-vehicle fleet—and the real-world challenges of maintenance, compliance, and driver management in California.
Read More →
If Repair Delays Are the New Normal, How Should Fleets Respond?
The repair crisis gets blamed on technician shortages and parts delays. But a big part of the problem is what's happening before the vehicle even reaches the shop, and that's within your control.
Read More →
Safety by Design: Power and Protection in the Freightliner 114SD Plus
Fleet managers are under pressure to reduce accidents, control costs, and improve operational efficiency. See how advanced vehicle safety technologies are helping fleets operate smarter and safer.
Read More →
Bosch to Acquire AI Predictive Maintenance Startup Uptake Technologies
The deal brings Uptake's fleet diagnostics platform into Bosch's ecosystem, combining predictive analytics with Bosch's telematics infrastructure to help fleets reduce downtime and anticipate component failures.
Read More →
It’s here: The 2026 Fleet Technology Trends Report
What does AI mean for fleets? Get the answer — and learn other top tech trends.
Read More →
AI Emerging As Must-Have Fleet Technology
Within the next six to 12 months, artificial intelligence programs designed specifically for smaller operations will become more affordable, intuitive, and integrated.
Read More →
Labor, Parts, and Price: What’s Powering Fleet Maintenance Costs in 2025
Five quarters of data on the six most common maintenance activities reveal how cost composition and labor intensity influence fleet service trends.
Read More →