Automotive Fleet
MenuMENU
SearchSEARCH

Slow Recovery Requires Fleet Managers to Adapt to the 'New Normal'

With the economy in a continued slow-motion recovery, fleet managers have had to be resilient and creative in doing more with less. The result: Budgets may have shrunk, but the bottom line has increased.

by Grace Suizo & Chris Wolski
January 24, 2012
5 min to read


Click here for a pdf of the print version of this article

As the U.S. economy continues its slow-motion rebound, fleets, more than ever, are expected to do more with less. While this is a challenge after three years of shrinking budgets, fleet managers — across the board — have shown themselves to be resilient and creative in finding ways to save money and manage a company's fleet.

Ways they have maximized fleet bottom lines include instituting wide-ranging sustainability initiatives, rightsizing, engaging a fleet management company (FMC), and adjusting vehicle lifecycles.

Ad Loading...

Saving Green by Going Green

Many fleets are seeing green — as in dollars — by adopting sustainable processes in their operations. Most are aimed at reducing the fleet's carbon footprint, with the added benefit of reducing spend, particularly on fuel.

Ohio-based Park Ellis ServiceMaster has reduced its fuel cost by 10 percent using a fleet tracking solution. In addition to reducing fuel costs, the solution has also helped the cleaning and disaster restoration services provider cut maintenance costs while improving customer service.

Likewise, Sears Holdings Company has turned to telematics solutions to save money and cut its emissions. The company realized a 10-percent gasoline savings by controlling acceleration of its vans with a system it installed on 4,000 units. It has also implemented a strict no-idling policy for vehicles at its distribution facilities.

Elevator giant Schindler plans to go to the top of the sustainability list by cutting its fleet's carbon footprint by 30 percent by 2013. Among the ways it has implemented this is by modifying driver behavior. The driver behavior program has netted up to a 30-percent increase in fuel efficiency alone.

Safelite AutoGlass has made its anti-idling policy the forefront of its sustainability efforts. The "Turn it off, idling gets you nowhere" campaign includes "green" signage and goals, as well as enhanced mileage,  exception reporting, and field training to support its overall reduction goals.The program saw an estimated reduction of 9,000 metric tons of CO2  emissions in 2011.

EMD Millipore is investing in hybrid vehicles to make its fleet more sustainable. The Mass.-based life sciences tools and technology provider implemented a 33-percent hybrid fleet into its North American operations, and plans to save 140,000 gallons of gasoline while also significantly cutting CO2 emissions. The fleet has also moved to four-cylinder vehicles with better fuel efficiency and other types of fuel-efficient vehicles to further meet its goal of helping the company cut its greenhouse gas emissions by 20 percent.

Best Buy has made sustainability a priority. Working with its fleet management company, the electronics retail giant has realized a 19-percent decrease in cost per vehicle per month and a 22-million-lb. reduction in total carbon emissions since 2009.

As with other fleets, Best Buy has been able to decrease its carbon footprint and save money by picking the best vehicle for the job, choosing more fuel-efficient vehicles, and retiring those that no longer fit company needs.

[PAGEBREAK]

The Best Vehicle for the Job

Best Buy is also in the process of replacing 636 full-size cargo vans with smaller vehicles, such as the Ford Transit Connect. It has replaced 772 V-8 engine cargo vans with smaller six-cylinder vehicles that produce better fuel economy.

Likewise, ThyssenKrupp Elevator has transitioned to the four-cylinder Ford Transit Connect, increasing its fuel economy by 8 mpg. The company has also introduced propane autogas pickup trucks into its fleet, for lower fuel costs and an unexpected time savings, since these vehicles are eligible for high occupancy vehicle (HOV) lane access reducing fleet drivers' time on the road.

Fuel producer Valero saw the immediate economic benefits of rightsizing when it transitioned its car fleet from the V-6 Ford Taurus to the four-cylinder Ford Fusion. The result has been a 6.5-cents-per-mile savings for each vehicle - a lifetime savings over 47 months of almost $575,000.

Leaning on FMCs

Ongoing pressure to cut costs has prompted some fleets to rely more heavily on services from fleet management company (FMC) partners.
Pharmaceutical company Pfizer said it is increasing its reliance on FMCs as the ability to perform the basic functions (e.g., good customer service and acquiring market-competitive vehicles) while also striving to improve operations and cut costs has become more challenging.

Best Buy has worked with its FMC to manage fleet and DOT operations. In addition to the 19-percent decrease in cost per vehicle per month and a 15-percent reduction in total carbon emissions since 2009, the company has also worked closely with its FMC on major projects that include quantifying the optimal lifecycle and protocols for vehicle branding, participation in annual vehicle reviews and analytics to understand the appropriate vehicle for each job function, establishment of a vehicle retirement policy and retirement planning, and management of major ancillary Best Buy fleets.

FMCs have also been working with fleets to develop mobile applications as a way to help lower fleet costs, increase driver efficiency, and improve fleet management control.

Best Buy, for example, uses its FMC's telematics application to monitor and report to field teams how well it is managing vehicle expenses.

Making Do

Keeping vehicles in service longer is another approach fleets have been taking to reduce costs. While not a one-size-fits-all solution, it has been effective for several fleets.   

American Family Mutual Insurance Co. stretched out its existing models an extra six months and 15,000 miles, going from a replacement cycle of 36 months/60,000 miles to 42 months/75,000 miles.

PPG Industries has been gradually extending its vehicles 10,000 miles each year (from its original 65,000-mile cycle), and currently has a standard 95,000-mile replacement schedule. The fleet has experienced significant cost savings, with only minimal maintenance cost increases.   
Advance Auto Parts has also been able to go an extra year keeping the same vehicles and without growing its fleet unnecessarily. To avoid spending money on purchasing more units, it has successfully managed to shift several hundred underutilized vehicles across its U.S. operations to fill in where needed.

In addition to stretching the service lives of vehicles, more fleets have also adopted longer oil change intervals, by using, for example, synthetic products to help save costs on oil changes. Keeping up with service intervals that match vehicle usage is another way fleets have explored to minimize oil drain charges.

The Bottom Line

These are only a few examples of how savvy, cost-conscious fleet managers are conducting fleet business in today's "new normal" of tight budgets and ever-shrinking resources.

What these fleets show is that, instead of being a detriment, necessity has become the "mother of invention," pushing fleets to operate at peak performance for the benefit of drivers, the company, and customers. FF

Subscribe to Our Newsletter

More Operations

A blue Automotive Fleet graphic representing the weekly AF News Recap series.
Operationsby Faith HowellMay 4, 2026

From Waffle House to AI: Fleet Trends You Need to Know

In this AF news recap, host Faith Howell covers how Waffle House stepped up during disaster response and new AI tech on the market.

Read More →
OperationsApril 30, 2026

Fleet Operations in the Age of AI: Navigating Ethical and Legal Challenges

AI is no longer a future concept for fleets—it’s already embedded in the tools, data, and decisions that operators rely on every day. In this episode of the Fleet Forward Podcast, recorded live at Fleet Forward, industry leaders take the conversation beyond hype to examine what responsible AI adoption really looks like in fleet operations.

Read More →
OperationsApril 30, 2026

Factory Installed vs. Aftermarket: Choosing the Right Telematics Path & Managing the Data

As fleets rethink how they capture, manage, and act on vehicle data, telematics is at a major inflection point. In this episode of the Fleet Forward Podcast, we dive deep into one of the most pressing questions facing fleet leaders today: Should you rely on OEM factory-installed connectivity, aftermarket devices, or a hybrid of both?

Read More →
Ad Loading...
OperationsApril 30, 2026

What Real-Time Data Reveals About EV Cost, Performance, and Scalability

Experts from telematics analytics, fleet-as-a-service operations, and national EV benchmarking share how real-time data is reshaping fleet strategy—dispelling assumptions, validating best practices, and exposing costly missteps.

Read More →
OperationsApril 30, 2026

Planning Through Policy Shifts: What Fleets Must Track in 2026

A powerhouse panel featuring experts from the American Automotive Leasing Association, CalSTART, and municipal fleet leadership dives into the realities of navigating shifting emissions rules, regulatory waivers, federal agency actions, the future of the EPA’s endangerment finding, and the push for unified standards. They also examine the impacts of tariffs, autonomous vehicle policy, battery innovation, and the accelerating global EV market.

Read More →
OperationsApril 30, 2026

Managing Market Turbulence with Strategic Fleet Insights

This episode kicks off with a deep dive into the technologies and market forces reshaping today’s fleet landscape. Host Chris Brown is joined by Laolu Adeola (Leke Services), Tyson Jomini (J.D. Power), and Richard Hall (ZappiRide) to break down real-world data, shifting incentives, and practical strategies fleet leaders can use right now.

Read More →
Ad Loading...
Clipboards with flooded cars in background.
Disaster Responseby Chris BrownApril 30, 2026

Adapting Fleet Policy When Disasters Strike

In the middle of natural disasters fleet managers must shift priorities to protect people and assets. What policy items should be loosened, and when should the line be held?

Read More →
OperationsApril 24, 2026

EV Reality Check: How Fleets Are Managing Policy Shifts, Safety, and Scaling Challenges

In this episode, fleet leaders from municipal, university, and private-sector organizations share a candid EV reality check. From infrastructure setbacks and policy whiplash to grant funding, total cost of ownership, and charging resiliency, this conversation dives into what it actually takes to scale electrification in the real world.

Read More →
2019 Automotive Fleet Hall of Fame inductees Joe LaRosa Bob Miesen Bud Morrison Theresa Ragozine portraits
Operationsby StaffApril 21, 2026

Fleet Hall of Fame Honorees Through the Years

A running list of the fleet industry’s most influential leaders, recognized for their lasting impact on commercial fleet management.

Read More →
Ad Loading...
Operationsby Chris BrownApril 20, 2026

2026 Salary Survey: Six-Figure Fleet Manager Salaries Become the Norm

After a decade of lagging compensation, fleet manager pay is climbing. But expanding responsibilities, larger fleets, and growing complexity continue to redefine the role.

Read More →