Related: State of the Fleet Industry: Top Trends Driving Fleet in 2020-2021
All-New Industry Reference Data
Automotive Fleet has developed a reference guide of the most up-to-date industry data on the market to support fleet professionals.

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Fleet Managers are tasked to do more with less, and sometimes they don’t have access to the resources necessary to succeed.
Fortunately, Automotive Fleet has developed a reference guide of the most up-to-date industry data on the market to support fleet professionals.
The surveys listed include: the annual Personal Use Survey, Accident Management Survey, Maintenance Survey, Salary Survey, Operating Cost Survey, and Order-to-Delivery Survey.
Operating Cost Survey:
Pandemic's Disruption Keeps 2020 Fleet Operating Costs Flat
The COVID-19 pandemic divided the fleet market into essential and non-essential businesses, causing hundreds of thousands of company vehicles to sit idle from mid-March to mid-May. The economic shutdown caused miles-driven to plummet.
Order-to-Delivery Survey:
OTD Goes From Bad to Worse in MY-2020
During the pre-pandemic period, 2020 OTD became extended due to a GM strike and strong order demand. The onset of the pandemic nearly halted OTD by idling non-essential fleets and closure of all OEM assembly plants.
Personal Use Survey:
COVID-19 Creates Tax Headaches for Personal Use Charges in 2020
The state of fleet personal use charges in 2020 was complicated by the impact COVID-19 had on the industry, creating uncertainty for fleet personal use policies. Fleets have expressed concern over how the stay-at-home orders could negatively impact taxation of drivers with personal use vehicles at the end of the year, particularly as any miles driven or not driven during the shutdown would be factored as personal use.
Maintenance Survey:
Passenger Vehicle Maintenance Spend Increased 4% in CY-2019
Average repair cost per unit increased in 2019, primarily due to higher labor rates. Also, PM costs were up as more units require more expensive synthetic oil. Tire price per unit, on average, increased 3% in the past 12 months.
Salary Survey:
Fleet Manager Salary Increases Driven By Strong Performances in 2019
More fleet managers reported their salaries rising in the latest salary survey, which many attribute to increases that are based on achieving corporate goals.
Accident Management Survey:
Crashes in Parking Situations Remained a Fleet Safety Pain Point in 2019
Crashes that occur during parking situations still dominate the fleet industry. These crash types have been prevalent in the industry, and are a perennial concern to fleets everywhere, according to Automotive Fleet’s annual Accident Management Survey.
More Operations

Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
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Fleet Personal-Use Charges Edge Higher in 2026
Nearly eight in 10 surveyed fleets allow personal use of company vehicles, while just over half of respondents report charging employees for the privilege.
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The Future of Fleet + What’s Changing Right Now | AF News Recap
Could developments overseas offer a preview of what’s coming for U.S. fleets? This week, we’re looking at the future of AI, autonomy, and electrification, plus Ford Pro’s new certified pre-owned program, smarter vehicle offboarding, and a new way for fleets to manage toll expenses.
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How to Handle Vehicle Offboarding
What do fleet managers need to do when a driver leaves?
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Fleet Manager’s Ultimate Playbook: Navigating the New Standard in OEM Connectivity
Rising operating costs, driver safety concerns, and unplanned downtime are putting unprecedented pressure on modern fleets. Discover how fleet managers use embedded OEM connectivity and real-time vehicle data to cut TCO, prevent downtime, and protect drivers without aftermarket telematics hardware.
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U.S. Bank Adds Verra Mobility Toll Management to Voyager Fleet Platform
The integration allows U.S. Bank Voyager fleet customers to manage toll payments and violations alongside fuel, EV charging and maintenance expenses.
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ADAS Prevents Crashes. But Repairs Cost More | AF News Recap
ADAS-equipped vehicles may crash less often, but they can cost more when they do. This week, we’re breaking down what that tradeoff means for fleets, plus Subaru’s first Forester Wilderness Hybrid, Nissan’s new e-POWER Rogue, and why Calstart has become Catalyst Mobility.
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Moventum Fleet Management Names Mark Iorillo Head of Sales
Iorillo brings nearly 20 years of fleet management and sales experience to the role, including previous positions at Element Fleet Management, CEI, Donlen and Ryder.
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Fleet Has a Talent Pipeline Problem. What Comes Next? | AF News Recap
Where will fleet’s next generation of leaders come from? This week, we’re looking at the industry’s talent pipeline, what certification can add to a fleet career, how to build an award-worthy track record, and the return of Automotive Fleet’s Personal Use Survey.
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Smith System Launches Driver Risk Management Program
Fleets have more driver data than ever, but identifying risky behavior doesn't necessarily correct it. Smith System's new Driver Risk Management program combines monitoring, training, and follow-up coaching to help fleets connect risk signals with driver intervention.
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