Professional lawn care company TruGreen is collaborating with real-time vehicle tracking provider Glympse to provide consumers and businesses with the location and estimated time of arrival of its service specialists via its mobile app, supported by Verizon Connect.
Glympse has integrated its technology with the Verizon Connect field service software platform on which the TruGreen app plans, delivers and executes its customer routes, tracks customer jobs and monitors the safety of its drivers, according to a release from Glympse.
Through the TruGreen app or mobile device, customers receive a unique link via text message, email or mobile app notifications, allowing them to view the latest service timing information provided by Glympse, including the ability to reschedule their appointment, according to the company. Once the service specialist is en route to that appointment, the customer will be able to see the specialist’s location on a live map, including ETA, so they know to the minute when their specialist will arrive for the service appointment.
TruGreen routes more than 100 thousand jobs to customers’ homes and businesses daily, requiring advanced routing, mobile and location software and services provided by Verizon Connect. Glympse and Verizon Connect worked closely with the team at TruGreen to provide key information regarding tracking service specialists.