“Customers who’ve experienced Pickup & Delivery and Mobile Service love the convenience and flexibility,” said Todd Rabourn, North America regional CX director. “This program increases the access customers have to remote service options, so whether you’re due for an oil change or need to resolve a recall, it’s easier to have your vehicle serviced with less disruption to your life, and the activities and people you care about.”
The expanded program provides dealers with additional support to offer complimentary remote services.
“We’ve been working with multiple teams at Ford to offer our customers more ways to personalize vehicle service,” said Tim Hovik, national dealer council chairperson. “By expanding the remote experiences offerings, we can accelerate our ability to be there for customers whenever and wherever they need us.”
With Pickup & Delivery, customers can pick up their vehicle and return it when the repair has been completed.
For light repairs and routine maintenance, a mobile service van can be dispatched with a trained technician to perform service at an eligible location of the customer’s choice.
Participating dealers can set their service and mileage limits for each type of remote experience.
The remote experiences program is voluntary for dealers and all Ford Service customers can take advantage of complimentary Pickup & Delivery and Mobile Service appointments from participating dealers including retail, fleet, commercial, and government customers.