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Porsche has placed as the top premium brand, while Hyundai has been named the top non-premium brand in J.D. Power's 2014 APEAL study, which gauges customer satisfaction for recent automotive purchases.
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Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.
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Now in its ninth year, the study measures customer satisfaction among business customers with their gas utility company in four regions. Washington Gas, MidAmerican Energy, Oklahoma Natural Gas and SoCalGas all took first for their respective areas.
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Increased problems with engines and transmissions in 2011 model-year vehicles triggered the first decline in vehicle dependability in more than 15 years, according to J.D. Powers.
Read More →J.D. Power and LMC Automotive released their latest report on automotive sales for August and September, noting that fleet sales in September will return to a share of 18 percent, compared with the drop in share to 11 percent that occurred in August.
Read More →J.D. Power released a new report, the 2013 Seat Quality and Satisfaction Study, which details the types of seats and seating technology that drivers are looking for and the overall quality of seats in late-model vehicles.
Read More →J.D. Power provided the results of its 2013 U.S. Automotive Performance, Execution and Layout (APEAL) Study, which looks at how more than 83,000 new-vehicle buyers measured 77 attributes across 2013-MY vehicles during the first 90 days after purchase.
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JD Power released findings from its 2013 U.S. Initial Quality Study (IQS), which details the problems new-vehicle owners experience within the first 90 days of ownership.
Read More →The J.D. Power study asked owners to rate tire wearability, tire appearance, tire traction and handling, and tire ride quality after 2 years of ownership, by brand, for different vehicle segments.
Read More →In 2013, the dependability of new or substantially redesigned models for MY-2010 averaged 116 problems per 100 vehicles (PP100), which is a 17-point improvement over MY-2009 vehicles, according to J.D. Power's study.
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