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J.D. Power Releases 2014 Initial Quality Study

Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.

by Staff
June 18, 2014
J.D. Power Releases 2014 Initial Quality Study

Screenshot via J.D. Power.

2 min to read


Screenshot via J.D. Power.

Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.

Problems encountered by vehicle owners in 2013 increased to 116 problems per 100, an increase from the 113 problems per 100 in 2012, according to the study, which was released June 18.

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For the second year in a row, Porsche claimed the top slot with only 74 problems per 100. Jaguar (87), Lexus (92) and Hyundai (94) rounded out the top four with less than 100 problems per 100.

General Motors received the most segment awards for top quality with six for its Buick Encore (small SUV), Chevrolet Malibu (mid-size car), Chevrolet Silverado HD (large heavy duty pickup), Chevrolet Suburban (large SUV), GMC Terrain (compact SUV), and GMC Yukon (large SUV).

Hyundai received five awards for its Accent (small car), Elantra (compact car), Genesis (mid-size premium car), Kia Cadenza (large car), and Kia Sportage (small SUV).

Ford recieved three awards for its Edge (small SUV), Lincoln MKX (mid-size premium SUV), and F-150 (large light-duty pickup). Nissan also recieved three for its Juke (small SUV), Infiniti QX50 (compact premium SUV), and QX80 (large premium SUV). Fiat Chrysler earned two awards for its Dodge Challenger (mid-size sporty car) and Chrysler Town & Country (minivan).

Read the full release here.

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