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DEARBORN, MI --- Ford Customer Service Division (FCSD) recently added 34 new parts to its Collision Parts Truckload Program, ABRN (Automotive Body Repair News) reported.
Read More →STUTTGART, GERMANY - Mercedes-Benz has the most satisfied customers in the premium segment. In the Service Satisfaction category of a recent study, Mercedes-Benz ranked highest among the premium brands.
Read More →DEARBORN, MI - For the first time in the 28-year history of the Global Quality Research System study, customer satisfaction with Ford, Lincoln, and Mercury vehicles has reached its highest level in North America.
Read More →Automotive Fleet magazine conducted a survey of General Motors' largest commercial fleet customers, immediately following its June 1 announcement that it filed for voluntary Chapter 11 bankruptcy protection. Here's what these commercial fleet managers had to say.
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By analyzing these often overlooked areas of car rental operations, you can add to your bottom line without affecting the rental experience.
Read More →ITASCA, IL – Emkay, Inc. was a finalist in the category of Front Line Customer Service Team of the Year for the 2009 Stevie Awards.
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Established in 2004, Chrysler Fleet Operations continues to improve its products, processes, and operations by gaining valuable insight through meetings with its Customer Advisory Board (CAB).
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One of John MacDonald's first actions as the new general manager of Chrysler Fleet Operations was to challenge his staff to find new ways to satisfy fleet customer needs. Determining these needs will be customer-driven.
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