MENU
SEARCHBluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.
Chart courtesy of J.D. Power.
Chart courtesy of J.D. Power.
Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.
The vehicle dependability scores industry-wide average 147 problems per 100 or about 1.5 per vehicle. A year ago, J.D. Power reported an average of 133 problems per 100, which was the first decline in more than 15 years.
The annual study that examines problem areas of vehicles also ranked Lexus at the top with the least number of problems (89) per 100 vehicles. Buick (110), Toyota (111), Cadillac (114), and Honda (116) rounded out the top five. Porsche (116), Lincoln (118), Mercedes-Benz (119), Scion (121), and Chevrolet (123) reached the top 10.
Among owners who reported a Bluetooth pairing or connectivity problem, 55 percent say their vehicle would not recognize their phone and 31 percent said the phone wouldn't automatically connect when they enter the vehicle.
Engine and transmission problems remain high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Other findings include that six of the top 10 problems are design related as opposed to defects or malfunctions and most frequently reported problems are related to the exterior followed by engine/transmission and audio/communication/entertainment/navigation.
View the J.D. Power release here.
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
In this AF news recap, host Faith Howell covers how Waffle House stepped up during disaster response and new AI tech on the market.
Read More →
AI is no longer a future concept for fleets—it’s already embedded in the tools, data, and decisions that operators rely on every day. In this episode of the Fleet Forward Podcast, recorded live at Fleet Forward, industry leaders take the conversation beyond hype to examine what responsible AI adoption really looks like in fleet operations.
Read More →
As fleets rethink how they capture, manage, and act on vehicle data, telematics is at a major inflection point. In this episode of the Fleet Forward Podcast, we dive deep into one of the most pressing questions facing fleet leaders today: Should you rely on OEM factory-installed connectivity, aftermarket devices, or a hybrid of both?
Read More →
Experts from telematics analytics, fleet-as-a-service operations, and national EV benchmarking share how real-time data is reshaping fleet strategy—dispelling assumptions, validating best practices, and exposing costly missteps.
Read More →
A powerhouse panel featuring experts from the American Automotive Leasing Association, CalSTART, and municipal fleet leadership dives into the realities of navigating shifting emissions rules, regulatory waivers, federal agency actions, the future of the EPA’s endangerment finding, and the push for unified standards. They also examine the impacts of tariffs, autonomous vehicle policy, battery innovation, and the accelerating global EV market.
Read More →
This episode kicks off with a deep dive into the technologies and market forces reshaping today’s fleet landscape. Host Chris Brown is joined by Laolu Adeola (Leke Services), Tyson Jomini (J.D. Power), and Richard Hall (ZappiRide) to break down real-world data, shifting incentives, and practical strategies fleet leaders can use right now.
Read More →
In the middle of natural disasters fleet managers must shift priorities to protect people and assets. What policy items should be loosened, and when should the line be held?
Read More →
In this episode, fleet leaders from municipal, university, and private-sector organizations share a candid EV reality check. From infrastructure setbacks and policy whiplash to grant funding, total cost of ownership, and charging resiliency, this conversation dives into what it actually takes to scale electrification in the real world.
Read More →
A running list of the fleet industry’s most influential leaders, recognized for their lasting impact on commercial fleet management.
Read More →
After a decade of lagging compensation, fleet manager pay is climbing. But expanding responsibilities, larger fleets, and growing complexity continue to redefine the role.
Read More →
