Related: UPS Goes Green With Workhorse
UPS Braces for Biggest Return Day of the Year
With the holiday season now finished, UPS is bracing for National Returns Day on Jan. 5, when return packages sent back to retailers are projected to hit their peak.

Photo: UPS

Photo: UPS
With the holiday season now finished, UPS is bracing for National Returns Day on Jan. 5, when return packages sent back to retailers are projected to hit their peak.
The first week of January is typically the busiest week for return packages and UPS is projecting that number to hit 5.8 million packages this year, peaking on Thursday, Jan. 5 with a staggering 1.3 million returns alone.
The projection for this year is up from 5 million packages in the first week of 2016 and 1 million packages on National Returns Day.
Retailers have improved the returns experience in the past five years according to UPS, with consumers reporting fewer issues paying for returns shipping, paying restocking fees and receiving credits or refunds.
UPS recently formed an alliance with Optoro, a technology company that helps retailers and manufacturers manage, process, and sell returned and excess inventory. Together, the companies offer a simpler reverse logistics solution that combines UPS’s operational and logistics experience with Optoro’s software platform that maximizes recovery value and reduces environmental waste.
“UPS helps retailers provide shoppers with a satisfying returns experience while managing rising returns volume and the complexities of providing a seamless omnichannel shopping experience,” said Teresa Finley, chief marketing officer for UPS. “While returns can’t be eliminated, an easy to use returns experience should be one of several retail strategies to enhance customer loyalty and manage the cost of returns processing.”
More Operations

Fleet Has a Talent Pipeline Problem. What Comes Next? | AF News Recap
Where will fleet’s next generation of leaders come from? This week, we’re looking at the industry’s talent pipeline, what certification can add to a fleet career, how to build an award-worthy track record, and the return of Automotive Fleet’s Personal Use Survey.
Read More →
Smith System Launches Driver Risk Management Program
Fleets have more driver data than ever, but identifying risky behavior doesn't necessarily correct it. Smith System's new Driver Risk Management program combines monitoring, training, and follow-up coaching to help fleets connect risk signals with driver intervention.
Read More →
Automotive Fleet Opens 2026 Personal Use Survey for Commercial Fleet Managers
Less than two weeks left! Commercial and corporate fleet managers are invited to share how their organizations handle company vehicle personal-use policies, charges, and driver eligibility.
Read More →
From AI Prompts to AI-Generated Safety Songs | AF News Recap
Can better prompts make AI more useful for fleet managers? This week, we’re breaking down smarter fleet analysis, an AI-assisted experiment that turned safety training into music, and what happened to fuel prices in August.
Read More →
How to Write Better AI Prompts for Fleet Analysis
Include these six elements in your fleet prompts to generate more relevant analysis and accurate answers.
Read More →
Fleet Meets: Eric Kilgore
This edition of the Fleet Meets series features one of the industry's best leaders driving multi-market and national operations.
Read More →
Why Reactive Fleet Management Is Becoming Too Expensive to Sustain
Research highlights a growing need for proactive management strategies to address rising costs in fleet operations effectively.
Read More →
What Your Fleet KPIs Aren’t Telling You
Tracking fleet metrics is only useful when the data leads to better decisions. This guide helps fleet leaders assess cost, utilization, and downtime more accurately, identify performance gaps, and prioritize the actions that can improve operational results.
Read More →
Hidden in Plain Sight: Fleet Compliance Risks
Fleet compliance isn't just about having policies — it's about consistently enforcing them. This practical guide reveals six hidden compliance risks common in public sector and shared fleet operations and outlines proven strategies to improve visibility, accountability, and audit readiness
Read More →
Turning Fleet Payment Data into Executive Insights
Does data alone drive results in operations?
Read More →